The main purpose of the Application Support Analyst is to work with the rest of the Resourcing Technology team to provide efficient and flexible technical support to internal clients and across all internal technology platforms.
The Application Support Analyst will be the first point of contact for all technology support tickets and queries that come into the team via telephone and e-mail.
Please note this role will require shift work from 9am to 2am.
Key Accountabilities What you’ll be doing:
Reviewing, processing, and dispatching all support tickets and queries coming into the team via Group Inbox, ServiceNow, and telephone.
Being 1st line support for the tickets you are responsible for.
Recording and managing all information/data and actions/tasks.
Building and maintaining strong working relationships within the team and with Internal Technology.
Providing administrative support
requirements-expected :
Fluency in English and Spanish is a must. Italian, French, German and/or Arabic knowledge will be an asset,
IT service desk experience (one year),
Strong IT skills and computer literacy,
Experience working within Office 365,
Excellent communication skills including via telephone and e-mail,
Strong attention to detail,
Ability to manage and organize your own workload,
Proactive problem-solving skills,
Good excel skills would be an asset.
offered :
Full training and support
High value and challenging work
A vibrant, diverse, and collaborative culture
Flexible working
A competitive reward and benefits package*
The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
*Details may vary slightly depending on your location, local labour law, etc.
