Deliver reliable infrastructure and application operations according to business expectations across the application portfolio
Partner with application development teams to deliver operational readiness for new applications and features
Collaborate with stakeholders such as business teams, product owners, and project management in defining roadmaps for applications and processes
Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs
Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management.
Experience in supporting applications built on modern application architecture and cloud infrastructure, Informatica PowerCenter/IDQ, Javascript frameworks and Libraries, HTML/CSS/JS, Node.JS, TypeScript, jQuery, Docker, AWS/Azure
Responsible for monitoring and analyzing business operational and technical key metrics
Effectively articulate complex problems, concepts, and solutions to varied audiences
Partner with security, data center, and service governance teams to deliver compliance with internal and external standards, expectations, and certifications
requirements-expected :
Bachelor’s degree or equivalent required; Computer Science or related technical degree preferred
Thorough understanding of ITIL processes related to incident management, problem management, application life cycle management, operational health management
Broad understanding of the technologies used to build and operate distributed application systems including experience managing data center systems/infrastructure
Proven track record of success participating in projects and initiatives even with ambiguous details provided
Strong customer service, problem solving, organizational and conflict management skills
Comfortable in a fast-paced environment and motivated by complex technical and business challenges
ITIL Certification preferred
offered :
Hybrid Work Model: Weve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
