We are looking for a skilled Application Support Analyst to join our team. If you have experience with SQL, and structured loans, and possess strong analytical and technical skills, this role could be a great fit for you. Your main objective will be to provide excellent application support, resolve issues, and ensure smooth production operations.
Join us now!
responsibilities :
Providing application support
Resolving technical issues within the app
Managing escalations
Maintaining comprehensive documentation related to issue resolution, best practices, and knowledge sharing
Analyzing logs and contacting production and development teams
Supporting users across Europe
Proposing and implementing improvements to prevent recurring issues, monitoring support process efficiency, and suggesting enhancements
Adhering to policies and procedures
requirements-expected :
At least 2 years of experience in a Support Analyst role
Ability to communicate with users and developers
Effective time management - prioritization of tasks, managing workload effectively to meet expected SLAs
Knowledge of SQL databases and programming in SQL language
Basic knowledge of ITIL
Fluent communication in English
offered :
Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
Employment stability - revenue of EUR 410 M, no debts, since 2006 on the market
We share the profit with Workers - last year we allocated PLN 21 M to this benefit
Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
Comfortable workplace – class A offices or remote work
Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
Investment in your growth – meetups, webinars, training platform and technology blog – you choose
Fantastic atmosphere created by all Sii Power People
