The key role of an Enate Support Analyst is to provide responsive, quality support to our users for our global workflow management system. You will use knowledge-based tools to diagnose, research, resolve application issues, and documenting this in our incident tracking system. This role is a critical part of Vistra’s growing Enate centre of excellence team.
About the Operations Technology Team:
The Operations Technology team acts as the Operational business owner for key Service Delivery applications across Corporate & Fund Services. Corporate Services domain areas include Entity Management, Document Management Systems (DMS), Client KYC and Screening, Client Regulatory Filings, Client Accounting and Payments and Productivity apps such as Workflow Management. We translate commercial and market business requirements into actionable needs and executable application roadmaps. The team is responsible for executing the Service Delivery application strategy, deploying enhancements, and application implementation.
responsibilities :
Respond to user requests in a timely, accurate way through our Enate ticketing system
Troubleshoot and resolve issues related to Enate and other supported applications by engaging with users via phone or web sessions.
Maintain a strong understanding of the Enate platform, including its configuration, integrations, and features
Provide proactive support for Enate workflows, including email triage, process orchestration, and case management.
Learning and staying proficient in any needed applications supported by the team
Work collaboratively with cross-functional teams to resolve user issues, escalate issues to appropriate team members and ensure tickets are solved within the agreed SLA’s
Create/maintain documentation and knowledge articles in Enate to support the team and end users
Contribute to testing new features or configurations in Enate to validate performance and usability
Act as champions of Enate within the team, ensuring a deep understanding of the platform and its functionalities.
Take ownership of upskilling other application support team members by sharing knowledge of updates, upgrades, and best practices, as well as onboarding new team members to the Enate platform
Uphold Vistra’s values by promoting a culture of professionalism and teamwork
Handle any ad hoc duties as assigned
requirements-expected :
Minimum of 2.5–3 years in an Application Support role, preferably with experience in workflow tools or process orchestration platforms
Familiarity with workflow management tools or similar platforms; Enate experience is a strong plus.
Experience in supporting, troubleshooting and testing web/on premise applications
Experience in logging requests in Ticketing system
Strong problem solving, analytical and interpersonal skills
Professional fluency in English, both written and oral
Enthusiastic and high professional integrity
Key player in contributing to the team’s success
MS Office/O365
offered :
Zdrowie pracowników jest dla nas ważne – otrzymasz możliwość dofinansowania do prywatnej opieki medycznej dla Ciebie i Twoich bliskich.
Dbamy o zdrowy tryb życia i aktywność sportową – otrzymasz możliwość dofinansowania do karty Multisport.
Jeżeli tak jak my cenisz sobie work-life balance, to zapewne ucieszy Cię, że umożliwiamy elastyczne godziny pracy.
Ważne jest dla Ciebie bezpieczeństwo? Otrzymasz możliwość wykupienia dodatkowego ubezpieczenia na życie.
Ponieważ chcemy wspierać Twój rozwój, umożliwimy Ci dołączenie na bezpłatne lekcje z języka angielskiego lub niemieckiego.
Gwarantujemy stabilność zatrudnienia: umowa o pracę z firmą działającą globalnie, o ugruntowanej pozycji na rynku.
Ponieważ najważniejszy jest dla nas Twój rozwój zawodowy, zapewnimy szkolenia wewnętrzne, a także dofinansowanie do szkoleń zewnętrznych lub studiów podyplomowych, a także jasną ścieżka kariery Vistra.
Mając na uwadze Twoją wygodę oraz oszczędność czasu, nasze nowoczesne biuro jest zlokalizowane w centrum miasta.
Jesteśmy świadomi ekologicznie: adoptujemy pszczoły, zachęcamy pracowników do przyjeżdżania rowerem (mamy rowerowy parking!), a nasz budynek jest eco-friendly.
