Support Case Management – receiving, triaging and, if required, escalating relevant technical queries to Product Support teams; keeping track of case resolution and updates via Salesforce.
Overseeing customer onboarding process - organising customer intake calls to validate customer details and collect missing information prior to customer onboarding, providing initial system trainings
Providing continuous training support and learning materials to customers, including (but not limited to) creation and delivery of teaching and self-learning materials, leading in-person and virtual group training sessions and collection of post-training feedback.
Working with recruitment systems (SmartRecruiters) and technologies and ensuring they are being used effectively
Building and maintaining strong working relationships between all parties, ensuring that they are continually appraised and updated on the relevant processes,
Ensuring queries are all dealt with in an effective and timely manner, escalating issues where necessary
Working according to the service levels agreements (SLA) and compliance standards
requirements-expected :
Fluency in English as well as one of the following languages – Italian, Spanish, French, or German
Previous experience (1+ years) in service desk or comparable helpdesk position,
Excellent communication skills including via telephone and e-mail,
Strong technical skills and computer literacy,
Experience working within Office 365, strong excel skills would be an asset
An analytical mind, attention to details and practical approach,
Ability to manage multiple priorities and organize your own workload,
Proactive problem-solving skills.
offered :
Full training and support
High value and challenging work
A vibrant, diverse, and collaborative culture
Flexible working
A competitive reward and benefits package*
The opportunity to embark on a recruitment career with one of the world’s leading recruitment companies
Details may vary slightly depending on your location, local labour law, etc.
