Application Support mission is to provide technical and functional support to users of the banks several applications. In this role you will provide support to users requests; incident, problem, and change management; coordination with other levels of support (BAs, Devs, QA, IT Engineers). In addition, it will be required to provide feedback to user and communicate on issue resolution.

Requirements:

• Technical: SQL, ability to write complex queries and understanding PL/SQL code, SAS, VB & Unix would be an asset
• Material: Databases (Oracle, SQL Server, Unix/Linux scripting (ksh)
• Software: Webshere (WSTX), MQ Series, schedulers (Control-M)
• Framework: Practical experience with ITIL best practices, particularly in problem, incident and change management 
• Functional: Fund Industry / Transfer Agent, Private Capital would be an asset
• Systems: Multifonds TA/ eFront FIA would be an asset
• Languages: English mandatory

Responsibilities:

• Provide support to users of the systems in a timely and efficient manner.
• Build and maintain a knowledge base regarding support issues and their resolution.
• Build a working knowledge of the systems and business area in order to provide a high level of support.
• Handle performance related issues in Applications.
• Processes requests for specific actions (processing, extraction, specific work, etc.).
• Creates control points as part of procedures and operating methods to ensure that work goes smoothly and drafts ad hoc reporting.
• Prepare environments for releases and ensuring that the implementation and pre-production tests are carried out.