Deploying solutions to the system, ensuring functionality and compliance with legal and licensing requirements.
Monitoring application performance, identifying bottlenecks, and implementing improvements.
Providing technical support to end-users, troubleshooting, and resolving software-related problems.
Managing system privileges, authorizations, and configurations to ensure security and efficiency.
Taking ownership of critical incidents, coordinating resolution efforts, facilitating post-incident reviews, and acting as a Single Point of Contact for business and vendors.
Managing relationships with vendors, including contract negotiations, service-level agreement (SLA) monitoring, and evaluating new features.
Bridging IT and business needs by maintaining strong internal client relationships and ensuring alignment on goals and processes.
Leading project efforts, managing teams and conflicts, and ensuring efficient execution of tasks.
Balancing budgets while identifying cost-saving opportunities without compromising service quality.
Ensuring high-quality client service in an effective and cost-efficient manner.
Coordinating and communicating about downtimes, system unavailability, and releases (bug fixes and new features).
Collaborating with vendors and internal teams on tests, release management, and system integration with IT/security standards.
Developing and maintaining technical and business specifications, including documentation and procedures.
requirements-expected :
Strong personal drive, resilience, and ability to handle unexpected challenges.
Expertise in managerial functions: planning, organizing, leading, and controlling.
Outstanding communication skills—valuing openness, courage, and respect.
Ability to build and maintain relationships with stakeholders, fostering collaboration and trust.
Proficiency in explaining IT issues in business-friendly language.
Proven experience in application management and ITIL service support.
Deep understanding of enterprise system maintenance, bridging technical and product development aspects.
Extensive experience in vendor and contract management, including SLA oversight.
Demonstrated capability in creating robust documentation, procedures, and technical/business specifications.
offered :
Cooperation based on a B2B contract
Hybrid working model (3+2)
A high degree of independence and associated accountability
Support of experienced colleagues
A clearly defined development path
Co-financing of courses, training and conferences
Modern office in the centre of Warsaw with beautiful panorama of the city
Opportunity to learn and develop in the green energy sector
