Manage applications from its initial planning, development through retirement (decommissioning) within IT Service Domain. Is responsible for release management, operations and compliance management. Contributes to application portfolio and demand management.
responsibilities :
Manages application(s) throughout its lifecycle: from its initial planning, through development, testing, deployment, ongoing maintenance and support until decommission
Monitors everyday operations of application development team and provide regular feedback
Acts as first point of contact on any escalations from Business and IT for their respective application(s)
Collaborates with Architects, Quality Testers, Program Managers & Service Managers to achieve quality deliverables
Supports and monitors efficient work of analysts and application specialists
Takes E2E ownership of IT Operations and contributes to Application Portfolio and Demand Management within relevant area
Monitors Events, Incidents, Problems, Change Controls, Configuration Management, Service Remediation and Service/Operational Level Agreements; Supports to resolve operational issues and escalate issues within the organization
Takes accountability for stability and integrity of application(s)
Takes accountability and responsibility for the functional integrity of the application(s)
Coordinates work of support teams, manages vendors and partners within the area of responsibility
Maintains effective communication channels towards internal and external stakeholders
Acts as Subject Matter Expert for their application(s) both in service operations and projects
Supports Service Manager/Project Manager in the qualification of business requests for assigned application(s)
Creates and maintains relevant documentation related to application(s) in their landscape
Coordinates the delivery of new development or enhancements to solutions to improve quality of service for the business
Maintains change backlog, decides on the execution of changes in application(s) and distributes items into releases
Provides consolidated Change Management reporting to service level management
Drives improvements in release strategy together with Service Management
Owns internal and external compliance requirements, enforces policies to meet company and industry standards
Manages for the license contract renewals for owned application(s)
Controls application cost and makes sure spend within agreed budget
Provides inputs to Service Manager during budget planning
requirements-expected :
+5 years of experience in IT Application Management and Service Delivery in large enterprises
Experience and ability to work with virtual delivery teams in various locations and time-zones, and distributed stakeholders
Hands-on experience with DevOps practices
Hands-on with ITIL, service and/or project management methodologies
Knowledge of tools and technologies Salesforce, Saviynt, ServiceNow, MuleSoft, Azure AD, MySQL is an advantage
Strong analytical skills and problem-solving skills
Deep understanding of the overall context of business processes and technologies
Experience in managing 3rd party service providers
