Analyst – Change Management

The Global Defence Service Delivery team operates business requestable services across a globally dispersed team, which support Cybersecurity’s Network Security, Data Protection, Cryptography, Infrastructure and Endpoint Security capabilities, in addition to supporting technology change across Cybersecurity.

Location: 100% remote

Form of employment: B2B

The Analyst – Change Management role-holder is charged with protecting the Company brand, shareholder value, information, and financial assets, across the globe in the following ways:

• Support the Head of Global Defence Service Delivery with running the twice weekly Cybersecurity Change Board. This may include creating the agenda within Service Now CAB workbench
• Ensure adherence to Software Development Lifecycle controls for software changes, educating Change Raisers on the correct processes where necessary
• Review Change Records for quality, ensuring sufficient information has been provided within the Change Record to proceed.
• Timely reporting on Change Management metrics, such as Change Management KCIs and SDLC/DEPL Control compliance
• Identify common problematic themes, through analysis of change records, and work with Change Raisers to drive through remediation.

Skills

• Strong stakeholder management skills, with experience of understanding and meeting the needs of multiple stakeholders.
• An ability to communicate complex and technical issues to diverse audiences, orally and in writing, in an easily understood, authoritative and actionable manner.
• Customer centric consultancy approach with experience in delivering large scale transformation. 
• Excellent leadership, communication, and interpersonal skills.
• Strategic thinker with the ability to translate technical concepts into business-friendly language.
• Strong analytical and problem-solving skills.
• Influences beyond his/her department, leads transformation initiatives to change behaviours and mindset which makes the bank better.
• Experience working in a highly regulated, large multi-national environment.
• Reliant and adaptive to changing situations, with strong desire to delegate and empower the team.
• Strong analytical and problem-solving skills.
• Proficiency in data analysis tools and techniques.
• Ability to work collaboratively with cross-functional teams.
• Experience with business process modeling and documentation tools.
• Knowledge of project management methodologies and tools. 

Technical Skills

• Experience of the IT Service Management function and CAB Workbench within Service Now.