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AMS Salesforce Consultant (Service-to-Retention) Miejsce pracy: Katowice Technologies we use Expected Salesforce Service Cloud Field Service Optional ITIL Operating system Windows Your responsibilities You will oversee all international service processes within the Salesforce environment, ensuring seamless system and process availability to support our global teams. You will control and monitor incident, change, and problem management, ensuring swift resolution and continuous service improvement. You will ensure the professional design of software support while fostering smooth collaboration between stakeholders, local projects, and offshore teams. You will accompany project transitions to support teams during release rollouts and continuous deployment, conducting engaging training sessions in Salesforce and ServiceNow. You will contribute to agile, self-organizing teams committed to delivering high product quality and reliable system performance. You will develop your professional, IT technical, and personal skills continuously to stay at the forefront of your field. Our requirements Qualification: You have successfully completed your studies in Business Administration, Information Technology, or a comparable qualification. Experience: You bring practical experience in IT consulting or service management, ideally within international or multicultural teams. Know-how and skills: You possess experience with the Salesforce environment, especially Service Cloud and Field Service, along with knowledge of customer service processes. Nice to have: Familiarity with ITIL processes is a plus, as it enhances your ability to succeed within structured service management frameworks. Personality: You are open-minded, trustworthy, and communicate confidently at all levels, fostering positive relationships across diverse teams and stakeholders. Language skills: You are fluent in English, with excellent communication skills that enable you to effectively navigate linguistic and cultural differences. This is how we organize our work This is how we work in house you focus on a single project at a time you focus on product development Development opportunities we offer assistance in preparation to public speeches conferences in Poland intracompany training support of IT events technical knowledge exchange within the company time for development of your ideas What we offer Flexible work model: adjustable starting times (7:30 – 9:00AM), hybrid work 70/30, and up to 30 days of remote work from abroad from selected countries. Health & Wellness support: private medical care (Medicover), sports card subsidy (Multisport), group insurance (Warta), and ergonomic office spaces. Time off & balance: additional paid 2 days off and subsidies for recreation. Financial perks: up to 30% discount on company products, support for commuting and eyewear. Growth & Development: access to internal training, mentoring programs, self-learning platform for languages (eTutor) and international projects. Culture & Community: company events, family friendly activities, and open opportunities within Vaillant Group. Benefits sharing the costs of sports activities private medical care sharing the costs of foreign language classes sharing the costs of professional training & courses life insurance remote work opportunities corporate products and services at discounted prices integration events corporate gym saving & investment scheme corporate library no dress code coffee / tea parking space for employees leisure zone extra social benefits sharing the costs of tourist services holiday funds sharing the costs of holidays for kids christmas gifts sharing the commuting costs employee referral program opportunity to obtain permits and licenses charity initiatives extra leave Flexi time (start 7:00-9:30) What makes us special We take care of a better climate. In every home and our environment. As a successful family business, we have been living up to this claim for over 150 years. We are one of the worlds leading providers of heat pumps, digital services and efficient gas heating appliances and offer energy-saving solutions. You will find sustainability everywhere at the Vaillant Group. In the office, at the production sites and on the road. Around 16,000 employees from over 70 countries are committed to this every day. As an international team, we take responsibility - for our future and that of our planet. We promote your personal development so that you can act with passion and together we can ensure a better climate. Become part of the Vaillant Group and help us shape the future of heating! We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply. VAILLANT GROUP BUSINESS SERVICES POLAND Sp. z o.o. The Vaillant Group is a global market and technology leader in the fields of heating, ventilation and air-conditioning technology. Join our team of 17,000 colleagues from more than 70 countries who work every day for a better climate – for people at home and the environment. We work on large-scale, innovative and strategic projects. With small, everyday gestures so that we can all play our part. Act global, work global. And become part of a global team. We sell our products in around 60 countries, using ten production and development sites in six European countries, as well as China. Working for us makes you responsible for the future – your own, and that of our planet. We can offer you excellent conditions. Having a global team of 17,000 colleagues and more than 70 nationalities. And enabling many of them to work flexibly when needed. Both count. Both are us. Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez VAILLANT GROUP BUSINESS SERVICES POLAND Sp. z o.o. z siedzibą w: Aleja Walentego Roździeńskiego 1B, 40-202 Katowice (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu. Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania.Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji.Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych.Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany.Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach.W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: martyna.adamik-pezda.ext@vaillant-group.com.