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AML & Onboarding Specialist – Finnish speaking

Teleperformance

Level: specialist

Working hours: Full time

KYC

AML

published 2024/11/18

AML & Onboarding Specialist – Finnish speaking

About us and our team

About your future role

You’ll be part of the Risk & Anti Money Laundering (AML) assessment team in MS Operations in Onboarding & AML.
In short this is what the team does; When merchant starts up a new business, Nets Onboarding team has responsibility to secure a smooth onboarding for merchant. In Onboarding & AML team, we perform this service with high quality and efficiency and customer-driven attitude.
Onboarding & AML handles all stages of the process setting up of a new business for Nets (International card) and Dankort (only DK) in-service track Card Present/CP and Card Not Present/CNP. The team receives the applications, carries out a risk & AML assessment, and enables the customer agreement so that the customer can receive payments. In addition, we are doing control and handling ODD (Ongoing Due Diligence) to prevent Money Laundering and Terrorist Financing Activities. The main purpose is to ensure that Nets are compliant with AML Regulations.

Your key tasks and responsibilities are:

• Service handling customer card applications in a professional, positive, and effective way
• Solving administrative tasks according to offered services and business procedures
• Risk assessment, AML assessment, and ensuring KYC
• Control and handle ODD (Ongoing Due Diligence) and another relevant AML task
• Customer Service and ensure high quality in the solution for all customer segments LAKA, Partner, SME DK/NO customers
• Act like the subject matter expect in area and provide excellent support to customers and co-workers.
• To provide excellent communication and know-how to explain complicated matters.

The services are provided from Monday – Friday (weekend closed).

What makes you the best person for this job?

• Fluent in Finnish and English (speaking and writing). Additional language is a plus.
• Bachelor’s degree or equivalent in finance, law or a related field will be an asset.
• Ideally 2+ years of previous experience in Financial Crime Compliance (KYC, AML/CTF, etc).
• Experience handling customer applications and administrative tasks in a professional, positive, effective way.
• Experience in communicating and explaining the ‘why’ behind new AML related information needs.
• Experience in assessing and/or monitoring partners risk,

As a person we believe you:

• Thrive with solving administrative tasks according to offered services and business procedures.
• Are result-oriented, service-minded, self-driven, and flexible mindset.
• Have a desire to assist customers with getting their agreement in order.
• Are pronounced service-oriented, quality in mind and handle the task first time right.
• You are a team player and understand that it is a team effort to achieve great success.
• Maintain compliance in all actions.
• Excellent analytical and problem-solving skills.
• Ability to work autonomously and effectively manage priorities, as well as deadlines.

Additionally, we offer next benefits:

• Work from home
• Trainings and courses
• Sports benefits
• Entertainment events for employees
• Medical insurance
• Competition Award
• Life, accident & critical illness Insurance

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted longterm partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunity employer that embracesdiversity.We arecommitted to the principle of equal employment opportunities for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Majorel are based on business needs, job requirements and individual qualifications, without regard togender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status or any other basis as protected by local law. ,

Majorelandits employees do not tolerate, engagein,or support Human Trafficking, Forced Labour or Child Labour of any kind throughMajorel’sactivities, including in its supply chain, orassistMajorelclients or any other party in doing so.

Majorel & Teleperformance

You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities! In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Details

• Administration, Customer Service, BPO/SSC

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