Informacje o stanowisku

Teleperformance

Level: specialist

Working hours: Full time

KYC

AML

published 2024/10/07

About us and our team

Does working at one of Europe’s largest fin-tech companies sound interesting to you? Are you keen to join a rapidly growing team, in an international environment where you’ll get tons of opportunities to develop yourself, and collaborate with colleagues from all over Europe? If so, you are in the right place!

Nets is part of the Nexi group. As a group, we come from the merger and integration of Nexi , Nets and Sia; with a presence in more than 25 countries, more than 10,000 employees across Europe and experience on the market for more than 80 years. We provide limitless growth opportunities for our employees .

About your future role

You’ll be part of the Risk & Anti Money Laundering (AML) assessment team in MS Operations in Onboarding & AML.

In short this is what the team does; When merchant starts up a new business, Nets Onboarding team has responsibility to secure a smooth onboarding for merchant. In Onboarding & AML team, we perform this service with high quality and efficiency and customer-driven attitude.

Onboarding & AML handles all stages of the process setting up of a new business for Nets (International card) and Dankort (only DK) in-service track Card Present/CP and Card Not Present/CNP. The team receives the applications, carries out a risk & AML assessment, and enables the customer agreement so that the customer can receive payments. In addition, we are doing control and handling ODD (Ongoing Due Diligence) to prevent Money Laundering and Terrorist Financing Activities. The main purpose is to ensure that Nets are compliant with AML Regulations.

Your key tasks and responsibilities are:

• Service handling customer card applications in a professional, positive, and effective way
• Solving administrative tasks according to offered services and business procedures
• Risk assessment, AML assessment, and ensuring KYC
• Control and handle ODD (Ongoing Due Diligence) and another relevant AML task
• Customer Service and ensure high quality in the solution for all customer segments LAKA, Partner, SME DK/NO customers
• Act like the subject matter expect in area and provide excellent support to customers and co-workers.
• To provide excellent communication and know-how to explain complicated matters.

The services are provided from Monday – Friday (weekend closed).

What makes you the best person for this job?

• Fluent in Danish and English (speaking and writing). Additional language is a plus.
• Bachelor’s degree or equivalent in finance, law or a related field will be an asset.
• Ideally 2+ years of previous experience in Financial Crime Compliance (KYC, AML/CTF, etc).
• Experience handling customer applications and administrative tasks in a professional, positive, effective way.
• Experience in communicating and explaining the ‘why’ behind new AML related information needs.
• Experience in assessing and/or monitoring partners risk,

As a person we believe you:

• Thrive with solving administrative tasks according to offered services and business procedures.
• Are result-oriented, service-minded, self-driven, and flexible mindset.
• Have a desire to assist customers with getting their agreement in order.
• Are pronounced service-oriented, quality in mind and handle the task first time right.
• You are a team player and understand that it is a team effort to achieve great success.
• Maintain compliance in all actions.
• Excellent analytical and problem-solving skills.
• Ability to work autonomously and effectively manage priorities, as well as deadlines.

Additionally, we offer next benefits:

• Hybrid Working
• Trainings and courses
• Sports benefits
• Entertainment events for employees
• Medical insurance
• Competition Award
• Life, accident & critical illness Insurance

At Majorel, we create amazing customer experiencesthat people value and we are proud of. By combining talent, data, and technology wedeliver real impact for our partners.

Our vision is to be our clients’ trusted longterm partner for customer engagement in a constantly changing world. Creativity,Excellence and Respect drive everything we do. This ensures success for our partners andallows us to thrive as one team.

Majorel is an equal opportunity employer thatembracesdiversity.We arecommitted to the principle of equal employment opportunities forall employees and to providing employees with a work environment free of discriminationand harassment. All employment decisions at Majorel are based on business needs, jobrequirements and individual qualifications, without regard togender, age, ethnicity, race,nationality, religion, disability, gender identity, sexual orientation, marital or civilpartnership status or any other basis as protected by local law. ,

Majorelandits employees do not tolerate, engagein,orsupport Human Trafficking, Forced Labour or Child Labour of any kindthroughMajorel’sactivities, including in its supply chain, orassistMajorelclients orany other party in doing so.

Majorel &Teleperformance

You are applying for a job at Majorel, which is nowpart of Teleperformance. Welcome to a whole new world of opportunities! In the comingmonths, the best of both organizations will converge to deliver even more agile and resilientdigital business services. With nearly 500,000 team members in more than 95 countries, weare stronger together and ready to master the future.

DISCLAIMER

The above statements are intended to describe thegeneral nature and level of work being performed by people assigned to this classification.They are not to be construed as an exhaustive list of all responsibilities, duties, and skillsrequired of personnel so classified. All personnel may be required to perform duties outsideof their normal responsibilities from time to time, as needed.

Details

• Administration, Customer Service, BPO/SSC

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