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This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The role of the Change Management Junior Manager is to manage the Administration service process for Client Change for specific State Street clients as assigned within Alpha IMS Client Service and then coordinate the lifecycle of the change request to completion. This team supports the Alpha IMS Client Service Change Co-Ordinator and Management Team.
As a Change Management Junior Manager you will
Perform work independently within scope of established guidelines and according to specific procedures.
Liaise with colleagues across Business Units, Divisions and Locations as required to oversee the change administration service and help manage the client relationship.
Deliver Change Administration items in line with both Client and State Street expectations.
Change Request form received and log entry to the Collaborate Change Management Database and load the change Request form
Work internally to complete initial assessment of the change request in order to move from Pending Acceptance to Acknowledge and assign a change request reference. Relay the reference back to the Client within 24 hours
Identify stakeholders to represent operational teams and coordinate the timeline for analysis phase through to implementation
Co-ordinate the validation of cost and funding category for each change request and update the Change Administrator with evidence of approved funding category
Arrange and Participate under direction Change Management meetings with the Client and take minutes under direction from the Change Co-Ordinator or Change Manager
Track all upcoming deadlines and provide notification report to Change Co-Ordinator in order to manage Client committed deliverable dates> ensure adherence to relevant SLAs
Formally track all Client Change Requests from opening through to closure including obtaining formal Client sign off to close the change request
Create the Invoice template and ensure Change Manager approval procedure adhered to and that the Invoice is generated, sent to the Client and added to the Change database
Track Invoice through to payment receipt and update database with revenue tracking
Update the Client Contractual Hours applicable to certain Clients and update revenue tracking
Assist in the development and provision of Monthly (adhoc on demand) Management reporting both internal, and Key Performance Indicator reports for Client Service Teams and within client SLAs.
Ensure all activities are compliant with corporate standards.
Maintain clear and effective communications with immediate colleagues and Senior Management
Adhere to internal procedures and best practices at all times.
Manage team of Middle Office Change Management.
These skills will help you succeed in this role
Excellent communication skills, detail oriented and accuracy, ability to multi-task and ability to work under pressure/deadlines
Good communication skills and an ability to provide a customer focused approach
Well-developed writing skills to facilitate the production of high-quality communication
Attention to detail while retaining efficiency and effectiveness
PC literate - Word, Excel, PowerPoint, Collaborate, MS Teams etc.
Ability to take high levels of ownership over Administration activities and to take responsibility for ensuring that issues are tackled proactively and resolved
Strong organizational and time management skills
Ability to prioritize and work on own initiative and as part of a team
Previous experience in client facing role is required.
Broad and in-depth understanding of:
The asset management industry, gained through working in a variety of asset management disciplines.
The standards, methodologies, processes, systems and technology necessary to support investment management operations.
Technical capability to use Collaborate and Databases with ability to produce Design Reporting via Powerpoint
Excellent English skills.
Permanent contract from day one
Additional holidays (Birthday Day Off, 3rd and 5th year anniversary Day Off)
Gold medical package for employees and their families (partner and children)
Premium life insurance package and private pension plan
Cafeteria system
Wide range of soft skills training, technical workshops, language classes and development programs
Opportunities to volunteer your time to company-driven initiatives, employee networks or organizations of your choice
Variety of well-being programs
About State Street
What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. Youll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers
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