Informacje o stanowisku

This job is with State Street, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Who we are looking for

A professional who will join State Street IMS team which is responsible for outsourcing service provision through leading-edge technology and services for its clients. The candidate will be expected to manage the day-to-day Front Office operations - resolving complex client queries and cooperate with other teams to make sure all the asks are replied correctly and in a timely manner. The candidate is also expected to provide support in any new client onboardings making sure it is aligned to our target operating model - that includes technical and managerial involvement throughout all the phases BUAT, CUAT, conversions, go-live and hypercare. The role includes teams work coordination (not people management per se) and onsite client support business trips.

Why this role is important to us

The team you will be joining is a part of State Street Global Services (SSGS). SSGS gives asset owners and managers access to the essential financial tools they need to deliver effective investment solutions. From core custody, accounting, fund administration, and shareholder recordkeeping, to complete operations solutions and servicing for alternative assets like OTC derivatives, private equity, and real estate, SSGS tools help our clients make better investment choices and act on growth opportunities. Join us if making your mark in the financial services industry from day one is a challenge you are up for.

Your new role

As a Alpha Front Office Senior Manager, you will:

• Manage the day-to-day Front Office operations
• Resolving complex client queries
• Interact with clients and be prepared to represent the team in front of a client
• Cooperate with other teams to make sure all the asks are replied correctly and in a timely manner
• Provide technical and managerial involvement throughout all the phases of new clients onboardings (BUAT, CUAT, conversions, go-live and hypercare)
• Coordinate teams work (not acting as a people management per se)
• Provide onsite client support
• Using provided tools, review accounts for issues associated with Portfolio Health
• Provide support to the Portfolio Manager on operational issues
• Act as the escalation contact for Alpha Front Office team
• Remain familiar with backup procedures when system applications and/or transmission problems arise
• Build cooperative and professional internal/external relationships achieving group and client goals
• Utilize all available resources throughout SSC, not limited to IMS
• Prepare oversight reports for audit where applicable
• Act as the Governance lead for offshore locations where applicable

What we value

These skills will help you succeed in this role:

• Strong critical thinking, problem-solving, and decision-making skills
• Team and project management experience
• Good client service skills
• PC literate: Word, Excel, PowerPoint, etc.

Education & Preferred Qualifications:

• Min. 6 years of experience in a finance environment is necessary
• Min. 3 years of client service experience
• Strong communication skills with audiences of different levels of seniority
• Experience in various Middle Office areas
• Experience in CRD CRIMS and Salesforce systems is a must
• Good time management, organizational, and team working skills
• Must be self-motivated, adaptable, and show initiative in different circumstances and under pressure
• Flexibility in working outside of your responsibilities and areas of expertise
• Very good working knowledge of Excel
• Excellent English skills

What we offer

• Hybrid working model- split between working from home and working from the office
• Multisport card
• Employee savings plan
• Premium life insurance package
• Gold medical package for employees and their families partner and children)
• Additional holidays -Birthday Day Off, 3rd and 5th year anniversary Day Off, Managers Day Off
• International operating environment
• Language classes
• Soft skills training
• Technical workshops
• Development sessions with a mentor
• Diversity of opportunities across a range of challenging and highly complex activities
• Networking groups and committees
• Variety of well-being programs
• Paid days off to volunteer time to company-driven initiatives or organizations of choice
• Technical or leadership career pathway

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation were making our mark on the financial services industry. For more than two centuries, weve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. Youll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

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