Your tasks:

• Handling incoming calls and email correspondence in English language;
• Providing information for passengers regarding flights schedules;
• Handling outbound calls related to schedule changes or other airline issues;
• Supporting passengers at every stage of their journey;
• Supporting passengers with their special needs;
• Handling the airline's customer complaints process.

Requirements:

• Knowledge of the English language at B2 level or higher;
• Communication skills;
• Ability to work under the pressure and look for solutions;
• Availability for a minimum of 140h during project working hours (infoline is working 24/7 on 3 shifts);
• Accuracy in performing assigned tasks.

We offer:

• Guaranteed hourly rate + commission system;
• Two paychecks per month;
• We participates in costs of additional benefits: Multisport card, additional Medical Insurance, Life Insurance;
• An implementation package to prepare you for your tasks;
• Developmental work in an international team;
• Support from a team of trainers and experienced team managers;
• Opportunity for promotion and development within the structures of CCIG Group;
• Possibility to work remotely after onboarding time;
• Full access to a library, relaxation room and discount card.