AI Product Manager - B2B SaaS (Martech) - Europe

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About Us

We are Insider, the fastest-growing global MarTech scale-up and the #1 AI-native Customer Experience and Marketing platform trusted by enterprise brands worldwide. Our story began with six desks and a vision to create a single platform to enable industry-first CX technologies and emerging channels for marketers worldwide. Today, with 1500+ teammates across 50+ nationalities, we continue to push the boundaries of what’s possible in CX. Our architecture brings together unified customer data, advanced journey orchestration, and comprehensive AI capabilities by seamlessly blending predictive, generative, and agentic AI into a single customer engagement platform that empowers teams to activate customer engagement across 12+ channels.

We recently raised one of the largest funding rounds in the industry, a $500M Series E led by General Atlantic. We are backed by top‐notch investors, including Sequoia Capital, QIA, Riverwood, and Endeavor Catalyst, and trusted by 1200+ brands from high‑growth startups to Fortune 500 leaders such as Samsung, Nike, L’Oreal, Singapore Airlines, Nestlé, Nissan, Lenovo, Puma, IKEA, Allianz, Domino’s, and many others.

Insider was congratulated for becoming one of the only woman‑founded, women‑led B2B SaaS unicorns in the world, achieving $200M in CARR (Committed Annual Recurring Revenue). According to Gartner, we are the dominant leader in Multichannel Marketing. We consistently outperform and maintain leadership, and the results speak for themselves.

Our mission extends beyond product excellence to creating a socially progressive technology community. Through corporate social responsibility initiatives—100 Social Responsibility Projects, AI Training for Teachers, Code Academy, SheCodes, SheLeads, and SheMarkables—we scale impact across 27+ countries, driving progress in health, education, farming, animal rights, and women’s representation in STEM.

What is our mission?

We are visionaries who guide new product ideas, set the vision for our growing family of products, and use data, research, strategy, and empathy to guide development and design teams toward a common goal. We believe only our products can alter Insider’s destiny. We are the innovators leading breakthrough product creation outside Silicon Valley, with impact starting day one.

What are we offering?

• Impact – a world‑class product team that constantly challenges you with new tasks, delivering results that touch hundreds of millions of users daily.
• Personal Growth – mentored by experienced PMs and experts in sales, design, and customer communication; access to diverse training opportunities.
• Experience – assume key responsibilities, learn from mistakes, collaborate on complex matters, and build the skills essential for a great product manager.
• Delight – make tough decisions, release new features, and launch products that bring ease and joy to users.
• Community – work alongside supportive colleagues, participate in events, and contribute to the Insider community.

We want you to join us if you:

• Leadership – make decisions, set direction, and inspire people around you.
• Communication – serve as the team’s diplomat, convey complex information clearly, and actively gather insights.
• Problem Solving – naturally solve complex problems, enjoy the sense of accomplishment.
• Teamwork – collaborate effectively, provide constructive feedback, and navigate conflicts.
• Listening – gather information from diverse sources to guide product decisions.
• Entrepreneurial Spirit – seek change proactively, embrace innovation, and take ownership.

As a Product Manager, you will:

• Be responsible for defining the why, when, and what of the products the engineering team builds, leading cross‑functional teams from ideation through launch.
• Build product strategy that reflects Insider’s vision and clearly articulate business value to the product team.
• Define release processes and coordinate all activities required to bring the product to market.
• Manage and prioritize product items, own the creative process of generating, developing, and curating new ideas.
• Continuously benchmark, monitor, and understand market needs, competition, customer requirements, and emerging technologies.
• Define and analyze metrics to assess feature performance, customer satisfaction, and provide improvement suggestions.
• Maintain a strong commitment to the team, inspiring performance and responsibility.
• Create great products that users love.

Qualifications

• Experience using and applying Large Language Models; proficiency in prompt engineering and model tuning.
• Hands‑on experience building or using LLM‑powered agentic solutions.
• Experience establishing and refining quality and accuracy processes for conversational AI channels (nice to have).
• 3+ years of product management experience, preferably in a B2B SaaS product.
• Bachelor’s degree from a top‑tier university, preferably in Engineering, Business Management, or a related field.
• Hands‑on experience in Agile product development.
• Experience leading cross‑functional teams and delivering projects on a time‑bounded schedule.
• Strong understanding of GenAI fundamentals (LLMs, prompt engineering, RAG, fine‑tuning, hallucinations, bias, accuracy).
• Experience with model APIs like OpenAI, Claude, or Mistral.
• Experience building or iterating on customer journeys using low‑code/no‑code tools and drag‑and‑drop automation platforms.
• Ability to assimilate customer requirements, design appropriate solutions, and translate them into detailed product specifications.
• Ability to manage complex initiatives with limited supervision.
• Fluent in English and Turkish.

While exporting our technology to the world, we offer you:

• Keynote sessions with industry leaders and events discussing groundbreaking ideas.
• PM Academy with experienced Insiders and our VP of Product offering best practices.
• In‑house product training to keep everyone up‑to‑date.
• Free access to learning platforms such as Laracast, Egghead, LinkedIn Learning, Blinkist, Masterclass, and Spotify.
• Opportunity to become a Shareowner through the Shareowner System for qualifying Insiders.
• Inclusive private health insurance.
• Smart work model side benefits for food and utilities.
• Team activities bursting with fun.
• No dress code – a fast, innovative startup culture that embraces casual attire.

Equal Opportunity

We provide equal opportunity in a zero‑discrimination workplace and not just welcome but also embrace everyone without regard to sex, race, color, nationality, religion, gender identity, sexual orientation, disability status, citizenship, or marital status.

AI Hiring Note

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location and Compensation

Warsaw, Mazowieckie, Poland – €120,000.00–€120,000.00 (Full‑time)