Aftersales Area Manager

• Develop and execute comprehensive aftersales strategies at the dealer’s network aligned with the companys overall business objectives and brand standards.
• Establish and maintain key performance indicators (KPIs) for dealers’ aftersales operations, regularly analysing their performance and implementing improvements.
• Participate in development and implementation of training programs to enhance technical skills and customer service capabilities of aftersales staff.
• Drive customer satisfaction and loyalty through by implementing at dealer’s network innovative service solutions and continuous improvement of the customer experience.
• Ensure dealer’ network compliance with OEM standards, local regulations, and industry best practices in all aftersales operations.
• Collaborate with other departments, including sales, marketing, and finance, to align aftersales strategies with overall business goals.

The Aftersales Area Manager role is crucial in driving customer satisfaction, retention, and revenue growth through exceptional post-sale services in our automotive distribution company. This position requires a deep understanding of the Polish automotive aftersales market, including service operations, parts logistics, and customer experience management. The ideal candidate will have extensive experience in developing and implementing aftersales strategies, managing service networks, and driving operational excellence in the automotive industry.

The Aftersales Area Manager will be responsible for enhancing customer loyalty, maximizing profitability, and ensuring compliance with OEM standards and local regulations.

ALJ POLAND HOLDING SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ