Aftermarket Manager - Equipment Solutions - Europe

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Position Overview

This role is responsible for managing the European aftermarket organization and overseeing multiple Authorized Repair Centre (ARC) managers across various regions. The Aftermarket Manager will ensure alignment with ESAB’s strategic goals, drive operational excellence, and support the development and execution of initiatives that enhance customer satisfaction, service quality, and team performance.

Duties & Responsibilities

Training & Development

• Coordinate and improve training quality in alignment with global standards; liaise with global stakeholders.
• Review, assess, and deploy effective training materials including videos and measurement protocols.

Issue Escalation Management

• Act as a filter for escalation; ensure thorough detail and context is provided before escalating issues.
• Collaborate with Quality, Product Care and R&D to resolve cross‑functional issues.
• Engage with internal stakeholders to clarify responsibilities and support proper issue handovers.

IT Systems & Support

• Coordinate with IT and stakeholders to resolve Innosoft support challenges.
• Evaluate and support mapping of IT systems; ensure replacements are fit for purpose.
• Manage and ensure access to relevant IT platforms:
  • Ceasar EU
  • M3 EU
  • Medius
  • Concur
  • Visma
  • Jira
  • Rosetta

Team & Stakeholder Management

• Organize and lead weekly team meetings and conduct bi‑weekly 1:1 check‑ins for targeted support.
• Maintain proactive communication with EU PMs and sales teams on ticket status and updates.
• Provide three‑weekly updates to EU PMs on open items and progress.

ARC & KPI Management

• Maintain and update ARC network chart, tiers, and service partner implementation status.
• Update KPI’s and Bowler charts monthly; ensure team contributions and Ceasar data entry compliance.

Invoice & Compliance

• Approve warranty invoices in alignment with internal controls and timelines.
• Track and report on invoice routing and status via Medius and related platforms.

Problem Solving & RCCM

• Lead the creation of RCCM’s (Root Cause and Corrective Measures) for escalated issues.
• Ensure structured follow‑up, meeting minutes, and action plans for issues raised to RDS levels.

Qualifications

• Language Requirements : English C1 intermediate, and local language.
• Education Requirements : Bachelor level on Technical management Electrical.
• Experience Requirements : High level of customer service, organizational and collaboration skills.
• Mobility & Travel Requirements : Available to travel in the region with travels in Europe if required by business.
• Driving License.
• Expert ESAB Technical Product Knowledge.
• Good ability to communicate with internal and external stakeholders (team meetings, customer contact).
• Advanced IT skills (MS office applications, Service Management software).

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Sales and Business Development

Industries

Machinery Manufacturing

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