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Looking to work with Cisco Systems and support premium customers worldwide? For our partner developing a long-term collaboration with Cisco, we are looking for Independent Contractors to join the After Hours Incident Management team. Location: Kraków, Poland Your role: • Provide operational support for Cisco’s premium customers during IT incidents • Communicate with customers and multiple internal Cisco`s Teams • Coordinate actions and ensure the fastest possible incident resolution • Document all activities in dedicated operational systems We’re looking for someone who: • Has excellent English skills (spoken and written) • Communicates confidently in a business environment • Performs well under time pressure • Has experience in Incident Management / IT Operations • Has ITIL knowledge (Incident Management focus preferred) • Holds an ITIL Foundation certification (it will be considered as additional asset) Availability requirements: • Shift-based work, including day and night shifts • Availability on weekends and public holidays • High availability is essential due to after-hours support What we offer: • B2B contract with attractive conditions (contractor need to have own company to cooperate with us), • Benefits: Private healthcare, trainings, Multisport • Flexible schedule • Remote work (after training period)