Informacje o stanowisku

We are thrilled to be hiring for Our Client, a major international company that is dynamically growing its team right here in Kraków. We are looking for an organized, customer-focused person to join Order Management department.

Sprechen Sie Deutsch (at least B2)? If yes, you might be the perfect fit!

This isnt just any customer service job. Our Client needs an expert to ensure their German-speaking clients have a smooth and positive experience with their contracts, warranties, and services. If you have some first experience in customer support or managing orders and are ready to build a career with a stable, global company, I want to talk to you!

What we expect

• excellent German (at least B2) – this is the most important part of the role!
• good English & Polish (min. B1) for internal communication
• a "can-do," customer-first attitude—youre a great communicator and a true team player
• youre organized, independent, and love to get things done right
• familiarity with SAP (dont worry, they will teach you everything you need to know!)
• a bachelors degree in business, logistics, or a related field and first corporate experience (in logistics, order management, administration, customer service etc) will be a plus.

Employment agency entry number 47

this job offer is intended for people over 18 years of age

What we offer

• a stable, full-time employment contract,
• hybrid work model – enjoy the flexibility of working from home and modern Kraków office,
• tons of training! Our Client will invest in you and help you become an expert in their systems and processes,
• a great benefits package: private medical care, Multisport card, a lunch card, and life insurance,
• a friendly, international team where you can grow your skills every day.

Your tasks

• youll be the main point of contact for the companys German-speaking customers and internal teams.
• you will manage the full lifecycle of service contracts and warranty extensions—from creating them in the system to tracking their progress.
• youll solve problems and answer questions for their customers and local branches about their services.
• you will work closely with other departments (like Sales and Accounting) to ensure everything runs smoothly.
• youll be responsible for keeping their systems (like SAP) up-to-date with all contract and warranty information.

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