Maintain application stability and growth for Authorization and Settlements:
regular system health monitoring and action plans,
responsible for activity and progress reports regarding applications systems analysis and programming sections,
Reviews application and system logs to identify exception errors and performance bottlenecks. Determine the necessary course of action and takes appropriate corrective actions as directed, to include engaging appropriate support groups to apply corrective actions.
Administer, design and implementation of the Postilion RealTime, Postilion Office, Power Zac and MMS applications
This includes patch deployment, software deployment, reporting, application health and the overall application support.
Evaluates user needs and system functionality in order to ensure that customer-facing production and internal business systems meet the needs of individuals and projects
Collaborates with team members and vendors on the testing and application of patches and/or upgrades
Outage resolution and performance triage across all tools
Troubleshoot and resolve technical problems in a timely and accurate manner to improve application performance, availability and functionality
Developing standards for and/or adhere to existing standards, policies, processes, procedures, governance, compliance and security standards
Assists with creating and maintaining documentation for the application, changes and upgrades, and maintains compliance based on changes within the industry and/or best practices. Reviews industry documentation and publications to begin to identify potential impacts or enhancements and provides feedback to more senior team members and/or management
Works collaboratively in a team environment with a spirit of cooperation. Maintain good working relationships with vendors, partners and suppliers
On call duty readiness
Maintains regular and predictable attendance at the worksite
requirements-expected :
Bachelor’s degree in Computer Science, MIS or similar field, and/or equivalent work experience
2+ years experience with Postilion Office application product
4+ years experience in application administration and development or production support
Experience with patch deployment, software deployment, reporting, application health and the overall application support
Able to work both independently as well as collaboratively achieving results within established timeframes with minimal supervision
Ability to manage and prioritize multiple assignments supporting business as usual, user request as well as special projects
Able to effectively communicate and display a professional, mature attitude in dealing with internal customers, management and personnel across the organization
Ability to identify and analyze problems quickly, recommend and implement flexible creative permanent solutions
Excellent attention to detail on multiple simultaneous tasks
