Overview

Accounts Receivable Specialist with English role at Planet.

Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers. We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software to drive loyalty, increase revenue and save time. Founded over 35 years ago and headquartered in London, we have more than 2,500 employees across six continents serving customers in more than 120 markets.

Role Overview

The Accounts Receivable Specialist plays an integral role in a company’s financial operations. By effectively managing accounts receivable, ensuring timely payment, and maintaining accurate records, the role contributes to the overall success and financial stability of the organization.

What You Will Do

• Generate and send customer invoices, statements, and payment reminders.
• Follow up with customers regarding outstanding invoices and payment discrepancies.
• Investigate and resolve billing and payment issues, including chargebacks, disputes, and refunds.
• Provide exceptional customer service by promptly responding to inquiries related to accounts receivable.
• Collaborate with the sales team and customer service to address inquiries and resolve issues impacting payment collection.
• Monitor and reconcile customer accounts to ensure accuracy and prompt payment collection.
• Manage internal escalation calls regarding outstanding balances with numerous stakeholders.
• Prepare and analyse accounts receivable aging reports to identify past due accounts and prioritize collection efforts.
• Maintain up-to-date customer records with accurate billing and contact information.
• Process and post customer payments, including checks, credit card payments, and electronic funds transfers.
• Define and review the Accounts Receivable process and propose best practices.
• Assist with month-end and year-end closing activities, including account reconciliations and financial reporting.

Who You Are

• Degree in accounting, finance, or a related field.
• Proven experience with collections.
• Proficient in Microsoft Office applications, particularly Excel.
• Strong organisation and attention to detail with accuracy.
• Ability to multi-task and work at a fast pace.
• Analytical and problem-solving skills.
• Knowledge of industry-specific billing and invoicing processes.
• Understanding of credit and collection practices and legal regulations.
• Ability to maintain confidentiality of sensitive financial information.
• Multilingual - English required; other European languages desirable.

Why Planet

Planet is an equal opportunity employer where diversity is valued, and all employment decisions are based on qualifications, merit, and business need. We offer a hybrid work model with three days in the office. Reasonable accommodations may be made to enable performance of essential functions.

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