Overview

Helprise is an organization that combines global reach with local talent. We work for companies that value quality, partnership, and responsibility, creating teams that really work. By precisely matching skills and business needs, we connect specialists with projects where their knowledge has a real impact. By joining us, you become part of an environment where matching is not a coincidence, but a decision.

Responsibilities

• Accounts Reconciliation: Perform reconciliations and provide insights into month-to-month differences
• Cash Application: Accurately apply cash to customer accounts
• Manage and process refunds for customers
• Execute monthly billing processes
• Resolve AR-related disputes within a predefined time frame
• Review dispute documentation and assign disputes to the appropriate internal owner
• Conduct data analysis, prepare, and present reports
• Contact customers with delinquent accounts to resolve issues and secure payments, documenting all activities in the collection system
• Collaborate with internal departments to research and support in obtaining information
• Identify repetitive issues and communicate them to the proper owners to facilitate root cause analysis and resolution

Requirements

• Education: Bachelors or Masters degree in Finance/Accounting
• Knowledge: Solid understanding of IFRS and accounting processes
• Technical Skills: Strong MS Office proficiency, especially Excel (reporting, data analysis, etc.)
• Language Skills: Fluent spoken and written in English and Polish (C1 level); additional languages are a plus
• Experience: Previous experience in an international environment and within SSC/BPO structures
• Soft Skills: Strong problem-solving and process improvement mindset, excellent customer service orientation, team player with the ability to collaborate across functions

Benefits

Work flexibility

We give you the opportunity to adjust your work to your lifestyle. We offer flexible hours as well as the possibility of remote or hybrid work, depending on the role and your preferences.

Various forms of cooperation

At Helprise, you can choose the model that best suits your needs. We offer both employment contracts and flexible B2B cooperation options.

Basic Benefits Package

We care about the health and well-being of our employees - we provide private medical care, a MultiSport card, and life insurance.

Development on your terms

We provide an individual development budget that you can use for your professional growth. As a Lumina Learning partner, we also give you access to unique tools and the support of certified practitioners, so you can better understand your potential and strengthen your talents.

Integration And Shared Experiences

We regularly enjoy new experiences together and build relationships in an inspiring atmosphere. From cooking sessions, through yoga weekends in nature, to the thrill of escape rooms.