Accounts Receivable and Claims Analyst DACH

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Position Summary

The Controllership Team supports the development and delivery of the commercial strategy for our EMEA Markets. It also helps manage the unit’s operations through the provision of financial management, analysis and decision support. The Accounts Receivable and Claims Analyst is a critical member of the Controllership team, responsible for managing a customer portfolio within EMEA, to ensure the timely collection of the Accounts Receivable balances according to the agreed payment terms. Reducing the aged balances and improving DSO in line with the Credit Policy. Following up and resolving overdue receivables and claims. The role also makes sure that all relevant Accounts Receivable reporting requirements including working capital management objectives are met. Accuracy and attention to detail is critical. The position reports is part of the EMEA Accounts Receivable & BPO Associate Manager.

Working within EMEA Controllership, the role supports EMEA Business Finance Team, Commercial Teams and Customer Supply Chain Teams to ensure that the business is provided with appropriate Controllership support as well as all corporate processes are executed, and business targets are achieved.

Responsibilities

• Credit Management – Prepare the credit analysis of Customer financial data to assist the EMEA Credit Manager with the credit risk for new customers and conduct annual and periodic credit reviews.


• Credit Management Reporting – Assist the EMEA Credit Manager in providing appropriate credit management reporting to the EMEA Credit Committee, including detailed credit risk reporting by regional hubs with appropriate commentary and action points.


• Credit Release Management – Review customer credit for blocked sales orders, obtain approvals, and process the order release within SAP in accordance with Energizer Credit policy and the agreed SLAs.


• Collections – Reconcile and collect all Accounts Receivable balances according to agreed payment terms in line with the Dunning process; produce statements and dunning reminder notifications in line with the Dunning cycle.


• Initiate approved customer refunds to avoid penalties.


• Cash Allocation – Process cash receipt exceptions in High Radius and SAP sub ledger, separating customer deductions to ensure all cash is allocated on day of receipt.


• Claims Management – Validate all customer claims, indexing and verifying they are supported by appropriate detail such as Trade Investment invoices, debit notes or other customer correspondence, initiating and monitoring workflows as required.


• Deductions Management – Collaborate with Customer Services, Commercial and Master Data to manage and clear all customer‑deducted claims on the account.


• Claims Reporting – Participate in Balance Sheet reconciliations, reporting litigations and Trade Investments, accrual balances and identifying required adjustments for Controllership at period end.


• Doubtful Debt Provision Support – Review aged past‑due balances and report them; liaise with the EMEA Credit Manager, Commercial Team and the Shared Services Centre to ensure timely provisions and appropriate supporting documentation.


• Processes and Systems – Review and develop existing systems, tools and processes to ensure internal controls are effective, the integrity of financial information, and that services are efficient and cost‑effective.


• Initiatives – Strive for consistency and best‑practice solutions; support ad‑hoc tasks, system and process projects.


• Team – Work collaboratively across Finance & Controllership regional and global management to support corporate Accounts Receivable initiatives and share innovative practices.


• Internal Controls – Ensure internal controls are robust to detect and mitigate fraud and errors, safeguarding company assets and ensuring AR activities comply with internal policies, SOX controls.


• Audit, Statutory and Taxation – Assist with Accounts Receivable support during the annual audit process (internal and external) to ensure timely completion of statutory reporting obligations, returns and tax/VAT/Intrastat submissions.

Required Skills and Experience

• Previous knowledge of a similar role with at least three years of experience in Customer Services, Credit and Collections within FMCG.


• Proven ability to communicate across the organization.


• Excellent German and English verbal and written skills (B2 level or higher); another European language is a plus for EMEA markets.


• Aptitude for numbers.


• Good experience with Microsoft Office tools.


• Excellent Excel skills (advanced formulas, functions, PivotTables).


• Highly organized and able to manage deadlines effectively and efficiently.


• Customer‑focused with a strong customer services mindset.


• Flexible and responsive working style.


• Tenacity and common sense.


• High level of attention to detail.


• Proactive, displays initiative and is driven.

Preferred Skills and Experience

• Experience with High Radius, SAP FICO and SD modules.


• Knowledge of Trade Investments and Accounts Receivable.


• Experience working with Commercial teams and Customer Services teams.

Energizer is an equal‑opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.

Position Details

• Seniority level: Mid‑Senior level


• Employment type: Full‑time


• Job function: Accounting / Auditing and Finance


• Industries: Manufacturing