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The Controllership Team supports the development and delivery of the commercial strategy for our EMEA Markets. It also helps manage the unit’s operations through the provision of financial management, analysis and decision support.

The Accounts Receivable and Claims Analyst is a critical member of the Controllership team, responsible for managing a customer portfolio within EMEA, to ensure the timely collection of the Accounts Receivable balances according to the agreed payment terms. Reducing the aged balances and improving DSO in line with the Credit Policy. Following up and resolving overdue receivables and claims. The role also makes sure that all relevant Accounts Receivable reporting requirements including working capital management objectives are met. Accuracy and attention to detail is critical.

The position reports is part of the EMEA Accounts Receivable & BPO Associate Manager.

Working within EMEA Controllership, the role supports EMEA Business Finance Team, Commercial Teams and Customer Supply Chain Teams to ensure that the business is provided with appropriate Controllership support as well as all corporate processes are executed, and business targets are achieved.

Responsibilities

• Credit Management – Prepares the credit analysis of Customer financial data to assist the EMEA Credit Manager with the credit risk for new customers, alongside the annual and periodic credit reviews to assess whether credit limits assigned to customers are still appropriate.
• Credit Management Reporting – Assist the EMEA Credit Manager to provide appropriate credit management reporting to the EMEA Credit Committee including detailed credit risk reporting by regional hubs with appropriate commentary and action points.
• Credit Release Management – Responsible for reviewing customer credit for blocked sales orders. Obtaining confirmation for approvals to release blocked orders, and processing the order release within SAP in accordance with the Energizer Credit policy and the agreed SLA’s.
• Collections – Ensure the reconciliation and collection of all Accounts Receivable balances according to agreed payment terms in line with the Dunning process. Producing statements and dunning reminder notifications in line with the Dunning cycle.
• Initiate approved customer refunds in accordance customer agreed terms to avoid penalties.
• Cash Allocation – Process cash receipts exceptions in High Radius and in the SAP sub ledger including separating customer deductions for all customer claims ensuring all cash is allocated on day of receipt.
• Claims Management – Validate all customer claims, indexing and verifying they are supported by appropriate detail such as Trade Investment invoices, debit notes or other customer correspondence, initiating and monitoring workflows as necessary to ensure necessary approvals and resolution.
• Deductions Management – Collaborate with the resolving teams (Customer Service, Commercial and Master Data) to manage and clear all claims deducted by customers on the customer account either by credit notes or unallocated cash. Handle rejected claims such as penalties and support resolution.
• Claims Reporting – Involvement in Balance Sheet reconciliations, reporting litigations and Trade Investments, accrual balances and identifying required adjustments for Controllership at period end.
• Doubtful Debt Provision Support – Undertake regular reviews of aged past dues and reporting of aged balances. Liaison with EMEA Credit Manager, Commercial Team and the Shared Services Centre (SSC) to ensure provisions for all doubtful debt exposures are recognized in a timely manner and that appropriate supporting documentation is available for audit purposes.
• Processes and Systems – Review and develop existing systems, tools and processes to ensure internal controls are effective, the integrity of financial information, and that services provided to the business are efficient and cost effective.
• Initiatives – To always strive for consistency and best practice solutions, and be fully confident with the day-to-day work of the Finance team to be able to support to ad hoc tasks, systems, and process related projects.
• Team – Work collaboratively across Finance & Controllership regional and global management to support corporate Accounts Receivable initiatives. Proactively participate in the sharing of new/innovative practices that enhance efficiency and effectiveness.
• Internal Controls – Ensure that internal controls are robust to enable timely detection of fraud and errors, and to mitigate the risk of fraud and errors being committed, thereby ensuring the integrity and timeliness of Financial Accounting information and in safeguarding the company assets. Ensure that all AR activities are undertaken in accordance with internal Policies & Procedures and SOX controls.
• Audit, Statutory and Taxation – Assist in providing any required Accounts Receivable support during the Annual Audit process (Internal and External) to ensure efficient and timely completion and timely filing of all statutory reporting obligations, Returns and Taxation/VAT/Intrastat submissions.

What we are looking for

Required Skills and Experience

• Previous knowledge of working in a similar role, with three years + Customer Services, Credit and Collections experience within FMCG.
• Proven ability to communicate across the organization.
• Excellent German and English verbal and written skills (at least B2 Level) as customer-facing. Another European language is nice to have for EMEA markets.
• An aptitude for numbers.
• Good level experience with Microsoft Office tools.

Excel (advanced in formulas, functions and Pivot tables)

• Highly organized and able to manage deadlines effectively and efficiently.
• Customer focused with a strong customer services mindset.
• Flexible and responsive working style.
• Tenacity and common sense.
• High level of attention to detail.
• Proactive, displays initiative and driven.

Preferred Skills and Experience

• Experience with High Radius, SAP FICO and SD modules.
• Knowledge of Trade Investments and Accounts Receivable.
• Experience of working with Commercial teams and Customer Services teams.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Accounting/Auditing and Analyst

Industries

Manufacturing, Accounting, and Credit Intermediation