Join to apply for the Accounts Coordinator role at Mercer

We are seeking a talented individual to join our North America Career Products Account Management team at Mercer. This role will be based in Warsaw. This is a hybrid role that has a requirement of working at least three days a week in the office.

Responsibilities

• Manage client inquiries through the shared Client Engagement mailbox and oversee all aspects of client account servicing
• Ensure prompt processing of platform access requests and support sales activities including quote generation, contract drafting for review, and preparing supplementary materials as needed
• Maintain and audit records in MPower, our CRM tool to ensure data integrity and accuracy
• Lead invoicing support activities including document review, billing coordination, and client communication
• Facilitate the survey participation process by managing user data, preparing for and leading meetings and client trainings, creating and sending schedules, reminders, and assisting with audits
• Communicate directly with clients primarily via email and occasionally by phone, supporting sales and renewal processes without direct selling duties

Qualifications

• Bachelor’s degree required; Master’s preferred
• 2-3 years of relevant experience
• Excellent communication skills and strong organizational abilities
• Ability to manage a fast-paced workload effectively
• Interest in client-facing roles
• Strong English proficiency for interaction with North American clients

What makes you stand out

• Proven experience in client servicing or account coordination with multinational clients
• Advanced knowledge of CRM and sales support tools
• Willingness to work flex shifts (e.g., 10 AM–6 PM or 11 AM–7 PM) to better align with client time zones

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

If you would like to apply for this position, please send your CV in English.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week.