On The Spot Development is a software development company, focused on building R&D teams for heavily invested startups worldwide. We aim to directly сonect tech talents with emerging tech companies to develop their products — from scratch to unicorn.

About the team:

This position is part of our back-office team, supporting the internal operations of the company.

About the role:

We are looking for an Account Operations Specialist to own hiring operations and coordinate customer-driven operational requests on active accounts.

This role acts as a direct point of contact for customers on hiring and operational topics, ensuring clear communication, predictable processes, and smooth coordination with internal teams (Recruiting, HR, Office Management).

Execution is handled by Office Management, HR, and Recruiting teams, while this role owns coordination, communication, and planning.

Responsibilities:

• Hiring & Staffing (core focus)
  • Own hiring operations for assigned accounts
  • Coordinate hiring processes between customers, recruiters, and HR
  • Provide clear hiring updates, timelines, and risk visibility
  • Manage replacements and staffing changes
• Account Operations (coordination only)
  • Collect and clarify customer requirements for: events and team activities, employee travel and visas, customer visits, gifts and merchandise
  • Align scope, timelines, and budgets
  • Coordinate execution with the Office Management
  • Track and report additional costs
  • Work closely with Account Managers on priorities and risks
  • Maintain structured trackers and documentation
  • Identify process gaps and improvement opportunities

Requirements:

• Experience in account operations, hiring coordination, or customer-facing operational roles
• Background in IT services, outsourcing, or staff augmentation
• Fluent English C1+ is a must
• Strong communication and coordination skills
• Comfortable working directly with international customers
• Strong experience working with spreadsheets (Google Sheets / Excel)
• Confident use of customer communication tools (email, Slack, Zoom or similar)
• Ability to manage multiple parallel requests in a structured and predictable way
• Work in a highly professional team. Informal and friendly atmosphere in the team
• Paid vacation - 20 business days per year, 100% sick leave payment for 10 days
• 5 sick days per year
• Partially compensated educational costs (for courses, certifications, professional events, etc.)
• Legal and Accounting support in Poland
• Ability to work from our comfortable office in Warsaw at Prosta 51
• Medical insurance (after the end of the probationary period)
• English and Polish classes 2 times a week (online)