Account Manager with Chinese

Your responsibilities

• Advising and supporting our highest-performing sellers during onboarding and throughout their entire journey.
• Managing and optimizing the performance of top-tier sellers, helping them unlock their full sales potential.
• Upgrading customers from a free trial period to paid packages by showcasing the value of our offerings.
• Enhancing customer profitability and satisfaction by identifying cross-selling opportunities for additional products and services.
• Accurately tracking interactions and actions within CRM tools (e.g., Salesforce) and reporting documents as directed by team leaders.
• Providing occasional support at events where the company is present, representing the company with expertise and professionalism.
• Contributing to the rollout of new features and programs with a proactive and “can-do” attitude.

Our requirements

• Have over 2 years of sales experience (ideally in e-commerce).
• Are fully proficient in Chinese or Japanese and English.
• Understand that successful selling requires regular client communication through various channels.
• Excel in effective communication and client engagement.
• Are skilled in negotiation or eager to develop this skill.
• Bring e-commerce experience (advantageous).

What we offer

• Take care of you and your loved one's health with private medical health insurance.
• Multisport cards for you and your family will take care of your health and well-being.
• No more morning rush - start your workday anytime between 8:00 AM - 10:00 AM.
• Enjoy the flexibility of our hybrid model, with the option to work from home two days a week.
• Say goodbye to the formal dress code - come to work in whatever makes you feel comfortable.
• We know how to balance work and fun in accordance with #workhard #playharder - join our company events on a legendary level!
• We believe in the power of good atmosphere and integration, so in the office, you will have table football, snooker, some board games and most importantly - a lot of internal events which help you to know your colleagues better.
• Stay longer and earn more - enjoy extra paid days off throughout the Anniversary program.
• Grow with us through our company revenue sharing scheme LTIP - when we succeed, so do you.
• Expand your horizons with our language courses in French, German, Spanish and Polish.