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About The Client
A fast-growing fintech building modern Banking-as-a-Service (BaaS) and payment infrastructure for digital businesses worldwide. The platform provides multi‑region onboarding, flexible account setup for legal entities, and scalable payment flows. The company operates globally, supports a large client base, and is now strengthening its client success function to ensure a top‑tier customer experience.
Role Overview
As an Account Manager / Client Success Manager, you will guide clients through the entire lifecycle — onboarding, ongoing relationship management, product adoption, and feedback. This is a pivotal role focused on delivering high‑quality client experience, improving communication flows, and supporting the company’s rapid growth.
Key Responsibilities
- Take ownership of the client relationship after handover from Sales.
- Lead onboarding for B2B clients, coordinating KYC/KYB processes together with Compliance.
- Create or join communication channels and maintain active, structured communication.
- Assist clients with account setup, platform usage, and operational questions.
- Monitor client performance, including rates, conversions, and operational metrics.
- Serve as the first line of communication (but not support), coordinating ticket routing when needed.
- Respond promptly in Telegram and maintain communication quality across all channels.
- Conduct demos of new features and support product adoption.
- Collect product feedback and synchronise priorities with Product and Engineering teams.
- Maintain clean, up-to‑date CRM records and contribute to internal knowledge bases.
- Track portfolio health and prepare reports on client needs, issues, and priorities.
Requirements
- 1–3 years of experience in B2B client service within Fintech.
- Strong multitasking skills and comfort working in a high‑pace environment.
- English level B2+ is required, Russian language - native speaker.
- Confident communication in Telegram, email, and Slack.
- High empathy and ability to build trust‑based client relationships.
Key Soft Skills
- Systems‑thinking and fast problem solving
- Ability to work independently
- Client‑centric mindset
- Multitasking and prioritization
- Strong communication>
- High self‑organization
- Stress resilience
- Ability to collaborate with distributed international teams
What We Offer
- A role in a fast‑scaling global fintech environment.
- Opportunities for professional growth and increased responsibility.
- Transparent processes, supportive team culture, and strong cross‑functional collaboration.
- Remote‑first work with a distributed international team.
Seniority level
Entry level
Employment type
Full‑time
Job function
Sales and Business Development
Industries
Business Consulting and Services
