Locations
- Belarus (Minsk), Poland (Warsaw), Spain (Barcelona)
Employment Type
- Full-time, Office-based role
About the Role
Were looking for a strategic Account Manager to own client relationships, drive revenue growth, and ensure project success. Youll be the operational and commercial owner of client accounts—managing communication, finances, and team coordination to maximize client lifetime value.
Responsibilities
- Write weekly progress updates and manage client communication
- Control financial operations: invoicing, payment tracking, time-tracking oversight
- Identify and execute upsells and contract expansions
- Defend project scope and manage client expectations professionally
- Coordinate team resources: hiring input, workload monitoring, replacements when needed
- Handle conflicts, incidents, and escalations before they reach leadership
- Ensure proper contract closure and positive feedback
- Build long-term relationships that generate referrals and repeat business
Required Experience
- 2+ years in account management, client success, or agency operations
- Fluent in both English and Russian (written and verbal)
- Experience managing multiple client accounts simultaneously
- Strong financial literacy: budgets, invoicing, margin analysis
- Proactive problem-solver who identifies issues early
- Comfortable setting boundaries and saying "no" diplomatically
- Understanding of web development or tech services workflow
Nice to Have
- Experience with Upwork platform
- Background in SaaS or B2B services
- Familiarity with project management tools (Linear, Asana, Jira, Clickup)
- Knowledge of time-tracking systems
- Multi-tenant SaaS or financial systems background
Benefits
- Office-based role (hybrid format also possible)
- Performance-based bonus structure (after 3 months)
- Autonomy to manage relationships your way
- Growth path to managing larger accounts or leading a team
- Immediate start
