About The Client

Our client is a fast-growing fintech company developing solutions that bridge traditional finance with crypto. They are entering a new growth phase and are building a structured account management function to strengthen client relationships and maximize revenue. To achieve this, they are hiring an Account Management Lead who will define the AM framework, manage top-tier clients, and grow a team to deliver measurable impact.

Role Overview

As Account Management Lead, you will design and scale the entire account management function — from client segmentation and onboarding to retention and upselling. You will personally handle key business clients in the beginning, while building a team of Account Managers and Key Account Managers to ensure sustainable growth. This is a senior strategic role requiring deep fintech experience, a strong professional network, and the ability to balance revenue focus with exceptional client service.

Key Responsibilities

• Define and build the AM function, including client segmentation and AM vs KAM split.
• Personally manage strategic client accounts until the team is in place.
• Set up onboarding, renewal, QBR, and upsell processes.
• Hire, mentor, and lead the first AM/KAM team members.
• Establish KPIs such as NRR, churn %, upsell revenue, and client NPS.
• Align AM with Sales, Support, and Product to avoid overlap and friction.
• Drive revenue growth via cross-sell, upsell, and expansion within existing accounts.
• Build AM playbook and reporting dashboards for churn, retention, and upsell pipeline.
• Represent the company at industry events and conferences, expanding the client network.
• Deliver measurable retention uplift and client success milestones within the first year.

Requirements

• 5–10 years in account management, customer success, or B2B client services in fintech, banking, payments, or crypto.
• Proven experience managing enterprise accounts and leading AM/KAM teams.
• Strong understanding of onboarding, account health monitoring, and upselling strategies.
• Active professional network in the fintech/payments industry.
• Excellent communication skills in English; additional languages are a plus.
• Experience with CRM tools (HubSpot, Salesforce) and reporting dashboards.
• Ability to travel regularly across Europe for client meetings and events.

Soft Skills

• Relationship builder with strong diplomacy and client focus.
• Strategic thinker with commercial mindset.
• Leadership by expertise — able to earn team and client respect.
• Stress resilience and adaptability in dynamic environments.
• Clear communicator and active industry presence (LinkedIn thought leadership a plus).

What We Offer

• Competitive salary + performance-based bonuses (linked to retention & revenue growth).
• Opportunity to build the AM function from scratch and lead a team.
• Remote flexibility with travel to industry events and conferences.
• Career growth in a fintech company bridging traditional finance and crypto.
• Medical insurance and education budget for professional development.

Hiring Process

• Stage 1: Interview with Head of HR.
• Stage 2: Interview with Acting Head of Sales.
• Final stage: Leadership team interview.

We are an equal opportunities employer and welcome applications from all qualified candidates.