Account Maintenance Team Leader role at Citi

Team/Role Overview

The role is part of the Global TTS (Trade & Treasury Services) Onboarding Team, responsible for delivering high‑quality account maintenance. The candidate will oversee their team’s portfolio of Designated (TOP 650) and Non‑Designated Client AMT deals, working directly with clients and their global treasury organizations, focusing on the delivery of Account Maintenance processes.

The candidate must lead and support their team by monitoring active onboarding queues (Cycle Time, eFlow Pipeline, VOC Pulse responses), identifying emerging risks and issues, and partnering with key internal and external stakeholders to deliver the highest standard. The role emphasizes proactive behaviour and strong culture embedding in a rapidly changing environment, delivering consistent world‑class client experience.

What You’ll Do

• Manage and lead an Account Maintenance Team to deliver high quality output and meet KPIs.
• Exceptional operations management skills to ensure optimal performance.
• Strong pipeline management expertise and ability to produce informative MIS at team and individual levels.
• Champion employee engagement and ensure each member has a clear vision and mission.
• Deliver world‑class client experience reflected in Pulse and DM VOC metrics.
• Strong focus on risk management, understanding processes and enforcing robust procedures.
• Experience delivering productivity through continuous improvements and identifying efficiencies.
• Coordinate onboarding of regional and global cash management solutions of all sizes and complexities.

What We’ll Need From You

• Experience managing a team.
• Client‑facing experience or background.
• Excellent customer focus and evidence of deliverables.
• Experience delivering change and managing people through stages.
• Results orientation with evidence of proactive project driving.
• Negotiation, decision‑making and problem‑solving skills.
• Ability to manage complex integration solutions with Technical and Technology teams.
• Excellent work ethic and willingness to take a hands‑on approach.

What We Can Offer You

This role offers an opportunity to build in‑depth knowledge of financial services operations, with daily new business challenges driving skill development.

• Competitive base salary (annually reviewed) + discretionary annual performance‑related bonus.
• Private Medical Care Program.
• Life Insurance Program.
• Pension Plan contribution (PPE Program).
• Employee Assistance Program.
• Sport and team recreation activities, Sport Card.
• Access to an array of learning and development resources.
• Chance to make a difference with affinity networks and charity initiatives.

Alongside these benefits, Citi is committed to ensuring a workplace where everyone feels comfortable bringing their whole selves to work. We want the best talent around the world to be energized, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

Legal Statements

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

Additional Info

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