Overview
Account Executive role at Aurora Energy Research. Location: Warsaw, Poland. You will drive sales and manage accounts for our energy market subscription and software services, with a focus on clients from Poland, Czechia and Slovakia. We’re looking for someone with a strong commercial mindset, excellent communication skills, and a passion for Account Management.
Responsibilities
- Onboard customers to our services and strategically map out accounts to identify future opportunities.
- Track and improve engagement metrics to enhance client interactions and satisfaction; leverage growth opportunities and develop strategies to increase account value through cross-selling Aurora-s full-service portfolio.
- Achieve and exceed net retention targets by fostering growth and addressing client needs effectively.
- Develop a deep understanding of strategically important accounts by building strong relationships across multiple touchpoints.
- Maintain regular contact with key stakeholders, identify opportunities for growth, and proactively nurture connections within the organization to enhance collaboration and drive long-term value.
- Drive account value growth by cross-selling and up-selling services and products globally to existing clients.
- Conduct sales demonstrations for our analytics services.
- Provide exemplary customer service, ensuring deliverables are met and seeking opportunities to maximise engagement at a senior level.
- Support advisory opportunities and lead complex negotiations involving multiple stakeholders to secure mutually beneficial agreements.
- Support clients with invoicing processes and maintain an opportunity pipeline using Salesforce CRM to track opportunities and ongoing account plans.
- Guide new clients through onboarding, ensuring a smooth transition and setup; ensure effective delivery of services (e.g., workshops, group meetings) and high client satisfaction.
- Identify opportunities for upselling additional services and products to existing clients.
- Act as the regional Account Manager for accounts managed in other regions, driving sales and expanding client reach.
- Proactively engage with clients, especially those with low usage metrics pertaining to software services.
- Develop and maintain strong relationships with key clients, addressing their needs and enhancing their experience with our services.
Skills, Knowledge and Expertise
Required attributes
- Demonstrated commercial acumen with a creative and intuitive approach to identifying impactful opportunities.
- Proven track record of managing a portfolio.
- Calm and adaptable in high-pressure and uncertain situations.
- Highly organised, persistent, and diligent.
- Proactive and versatile in adapting to an evolving and fast-moving industry.
- Ability to communicate and collaborate effectively with senior stakeholders.
- Strong commercial mindset with a proven track record in sales and account management.
- Excellent written, verbal, and interpersonal communication skills.
- Proven success in team-oriented environments.
- Passionate and curious about the energy transition.
- Fluency in English and Polish is required. Proficiency in additional European languages is a strong asset.
Desirable attributes
- 2–3 years of technical or subscription account management experience.
- Account management and client relationship experience in energy-related industry; subscription sales, Account Management and Customer Success.
- Experience with Salesforce or other CRM systems.
- Previous professional exposure to energy economics, power markets and power networks.
Benefits
- Private Medical Insurance
- Voluntary pension scheme
- Voluntary group life insurance at corporate rate
- Employee Assistance Programme (EAP)
- Multi-sport card
We offer a hybrid working model (typical pattern: 3 days in-office, 2 days remote) with some role- and team-dependent flexibility. Please inquire during the interview about specific flexibility for this role.
The Company is committed to equal opportunity and prohibits discrimination based on age, disability, gender identity, race, religion or belief, sex, sexual orientation, marital status, pregnancy or maternity.
To apply, please submit your Résumé / CV, a personal summary, your salary expectations and notice period. Note: Applications must be submitted via the provided link. We are unable to accept applications via email, telephone, or social media platforms.
Seniority level
Employment type
Job function
- Sales and Business Development
- Industries: Research Services
