2nd Line Support Engineer - Microsoft 365

108_568

Obowiązki

Microsoft 365 Support:

•  Provide second-line support for Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams.
• Troubleshoot and resolve complex issues related to Microsoft 365 applications and services.
• Manage user accounts, permissions, and licenses via Microsoft 365 Admin Center and Azure Active Directory.

General Support Tasks:

•  Diagnose and resolve issues with Windows systems, software installations, system crashes, and network connectivity.
• Maintain and support Windows Server environments, including patching, performance monitoring, and troubleshooting. 
• Deploy and manage software installations using Endpoint Management tools.
• Maintain and update technical documentation (system configurations, procedures, troubleshooting guides).
• Handle escalated tickets from the Service Desk, including issues related to antivirus, backup systems, and service availability.
• Maintain and support the Service Desk platform (e.g., ticketing workflows, user access, reporting).

• Monitor and support backup systems, ensuring data integrity and recovery readiness.

Project Participation:

• Contribute technical expertise to IT projects and technology rollouts.
• Support implementation of new tools and infrastructure improvements.

Wymagania

• 2+ years of experience in IT support, with a focus on Microsoft 365 and Windows environments.
• Proficiency in Microsoft 365 administration and troubleshooting.
• Experience with Active Directory, Group Policy, and Windows Server.
• Experience maintaining Service Desk platforms or ticketing systems.
• Excellent communication skills for user support and documentation.
• Ability to work independently and collaboratively in a dynamic IT environment.
• Good communication skills in English (minimum B2 level).
  
  

Nice to Have:

• Familiarity with Azure AD, Conditional Access, and Microsoft 365 security/compliance features.
• Understanding of ITIL processes (incident, change, and service request management).
• Experience with PowerShell scripting for automation and administration.
• Exposure to automation tools like Power Automate.

Oferujemy

• Daily cooperation and know-how exchange with experts. 
• Additional benefits: a prepaid lunch card, private medical care, subsidized sports card, and office fruit provision. 
• Internal Development initiatives including soft & leadership skills training programs. 
• Recognition Program. 
• Employee Referral Program. 
• Support & incentive bonus for completing Ph.D. 
• Support in legalization and relocation package. 
• Various sports and engagement initiatives. 

Źródło: Selvita/Praca