Informacje o stanowisku

technologies-expected :

• Microsoft 365
• Active Directory
• Windows Server

• Azure AD
• PowerShell
• Power Automate

• Microsoft 365 Support:
• Provide second-line support for Microsoft 365 services including Exchange Online, SharePoint, OneDrive, and Teams.
• Troubleshoot and resolve complex issues related to Microsoft 365 applications and services.
• Manage user accounts, permissions, and licenses via Microsoft 365 Admin Center and Azure Active Directory.
• General Support Tasks:
• Diagnose and resolve issues with Windows systems, software installations, system crashes, and network connectivity.
• Maintain and support Windows Server environments, including patching, performance monitoring, and troubleshooting.
• Deploy and manage software installations using Endpoint Management tools.
• Maintain and update technical documentation (system configurations, procedures, troubleshooting guides).
• Handle escalated tickets from the Service Desk, including issues related to antivirus, backup systems, and service availability.
• Maintain and support the Service Desk platform (e.g., ticketing workflows, user access, reporting).
• Monitor and support backup systems, ensuring data integrity and recovery readiness.
• Project Participation:
• Contribute technical expertise to IT projects and technology rollouts.
• Support implementation of new tools and infrastructure improvements.

• 2+ years of experience in IT support, with a focus on Microsoft 365 and Windows environments.
• Proficiency in Microsoft 365 administration and troubleshooting.
• Experience with Active Directory, Group Policy, and Windows Server.
• Experience maintaining Service Desk platforms or ticketing systems.
• Excellent communication skills for user support and documentation.
• Ability to work independently and collaboratively in a dynamic IT environment.
• Good communication skills in English (minimum B2 level).

• Daily cooperation and know-how exchange with experts.
• Additional benefits: a prepaid lunch card, private medical care, subsidized sports card, and office fruit provision.
• Internal Development initiatives including soft & leadership skills training programs.
• Recognition Program.
• Employee Referral Program.
• Support & incentive bonus for completing Ph.D.
• Support in legalization and relocation package.
• Various sports and engagement initiatives.

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• fruits
• integration events
• no dress code
• coffee / tea
• parking space for employees
• meal passes
• christmas gifts
• employee referral program

Kraków - Oferty pracy w okolicznych lokalizacjach