We are looking for a skilled and experience Middleware Support Engineer to join our team, specializing in 2nd level support for application management. The role involves supporting 21 applications including especially Microfocus Service Manager, IBM DataPower and more customized, client specific applications. Your expertise will be critical in ensuring the smooth operation and maintenance of these applications
Responsibilities:
- Incident Management: issues related to monitoring, logging, user management, and program errors. Handle tasks in Request Fulfillment, Problem Management, and Change Management
- Application Maintenance: Perform preventive maintenance, manage software changes, and oversee software release processes
- User Support: Provide assistance and support to authorized users
- Collaboration: Work closely with application managers and other support teams to ensure seamless operations
- Willingness to work within a service window from 6:00 to 18:00 CET
- Flexibility to take on on-call duties and occasional weekend shifts for release management, testing support, or other urgent needs.
Requirements:
- Minimum of 3 years in application maintenance and 2nd level technical support
- German and English: Minimum B2/C1 level (required)
- Proven hands-on experience in: SQL and Scripting languages, PL-SQL
- Proficiency in CLI Environment (PowerShell and/or BASH)
- IT System Architecture general understanding
- Familiarity with ITIL frameworks, with experience providing 2nd level support
- Experience with ticketing systems
- Analytical mindset
- Strong motivation and ability to work effectively under pressure
What’s in it for you?
- Wellbeing programs & work-life balance - integration and passion sharing events
- Private medical and dental care
- Benefits platform – shopping, cinema, sport etc.
- Co-funding of sport activities, e.g. Multisport & OK system cards, b-active program
- Courses and certifications e.g. Google Cloud, AWS, ITIL
- Conferences and Expert Communities
- Gift packages for special occasions: Easter, Christmas, Children’s Day
- Appreciation for seniority: additional days off, Atos Jubilee gifts
- Remote working or commuting allowance
- Charity and eco initiatives
- *Your benefits could vary depending on employment contract type
What happens next?
- Quick conversation with HR
- Interview with a Manager/IT expert/project representative
- Feedback (1-5 business days after the interview)
- Work like you want - remotely, in hybrid mode or at our office
