Supply Management Program Manager

There are over 8 billion people on this planet. And by 2050, there will be 2 billion more... many moving into urban centers at an unprecedented rate. Making sure there is enough food, fiber and infrastructure for our rapidly growing world is what were all about at John Deere. And its why were investing in our people and our technology like never before! Here the worlds brightest minds are tackling the worlds biggest challenges. If you believe one person can make the world a better place, well put you to work. RIGHT NOW.

Due to the development of John Deere Business Service Center, we are currently seeking candidates for the position of:

Responsibilities

• Resolve dealer emergency backorder situations in close collaboration with factories, suppliers, European parts distribution center operations departments and sales branches
• Drive improvements in response times and ensure highly reliable, faster delivery dates for customers.
• Collaborate closely with colleagues and partners to streamline escalation processes and reduce backorder cycle times.
• Identify and implement enhancements within the service parts network to shorten cycle times and improve information flow.
• Optimize internal processes and communication, lead initiatives that elevate customer satisfaction.
• Design and deliver training programs for sales partners and dealers, with occasional travel required.
• Expand expertise for supporting the Order Management team on demand.

Requirements

• University degree in Logistics/Business Administration/similar or equivalent experience
• Experience in logistics, service parts or automotive area
• English B2, both written and spoken
• Analytical mind with problem resolution attitude
• Strong communication and negotiation skills
• Available to work in extended timeframe during peak season
• Being flexible to have two workspaces: Poznań as main office and Tarnowo Podgórne for cooperation with technical and training teams (not less than 2/3 Poznań, up to 1/3 Tarnowo Podgórne)

Nice to have

• Experience in customer service
• Knowledge of SAP, MS Office, Power BI

What we offer

• Employment contract.
• Strong support for work-life balance, including flexible working hours (start time between 7:00 and 10:00 AM) and a hybrid work model at Business Garden in Poznań and Tarnowo Podgórne Branch.
• Opportunities for professional development within the company, with strong support for internal career growth.
• Employee referral program.
• Additional vacation days based on length of employment.
• Holiday allowance when taking at least 2 weeks off.
• Daily use of a foreign language in a friendly international working environment.
• Private medical care, life insurance, sports card, meal allowance, language courses, a social fund budget, and various additional fun events in our office.
• Free access to our e-learning platform, featuring over 1,000 courses.

Please attach an English version of your CV.

John Deere is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to, among other things, race, religion, color, national origin, sex, age, sexual orientation, gender identity or expression, status as a qualified individual with disability.