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[2025] LOA - PL - HEAD OF CONSUMER ENGAGEMENT & ONLINE SHOPPER EXCELLENCE HUB
  • Warsaw
[2025] LOA - PL - HEAD OF CONSUMER ENGAGEMENT & ONLINE SHOPPER EXCELLENCE HUB
Warszawa, Warsaw, Masovian Voivodeship, Polska
Loreal Usa
14. 5. 2025
Informacje o stanowisku

At LOréal Luxe our mission is to provide our consumers the best products and brand experience by making it unique.

Thanks to our strong, balanced and complementary portfolio we are able to meet the needs of every consumer tribe, at every price level.

Our portfolio is composed of various brands including megabrands such as Lancome, YSL, Prada, Giorgio Armani & Valentino.

Head of Digital

Key Responsibilities:

  • Digital Strategy & Execution: Develop and implement comprehensive digital and media strategies aligned with global brand guidelines and local market dynamics. Oversee the execution of these strategies across all relevant digital channels, ensuring seamless integration and optimal performance.
  • Agency Management: Manage relationships with external agencies, ensuring clear communication, adherence to agreed scopes of work, and delivery of expected performance levels. Negotiate contracts and monitor agency performance to maximize ROI.
  • Data Acquisition & Activation: Champion a data-driven approach, spearheading initiatives to collect and leverage valuable first-party data. Explore innovative data utilization methods to generate actionable insights and inform strategic decision-making.
  • Advocacy & Influencer Management: Develop and implement a robust advocacy strategy, recognizing its significance as a crucial element of modern media. Manage investments in advocacy programs to achieve key performance indicators and enhance brand reputation.
  • E-commerce Growth: Drive growth within the divisions direct e-commerce business, implementing strategies to enhance online sales and customer experience. Collaborate closely with relevant teams on indirect e-commerce initiatives to maximize overall online performance.
  • Performance Optimization & Analysis: Continuously monitor key performance indicators and campaign performance, making data-driven adjustments to optimize effectiveness and achieve business objectives. Provide regular performance reports and insights to stakeholders.
  • Digital Expertise & Upskilling: Elevate the digital proficiency of the broader LOréal team by conducting workshops, training sessions, and sharing best practices. Foster a culture of digital innovation and continuous learning within the organization.

We are looking for:

  • An enthusiastic digital expert with a change mindset.
  • Person of ability to influence change.
  • Strong analytical and problem-solving skills.
  • Result-oriented, ambitious, energetic & taking great ownership professional.
  • Excellent organizational & communication skills.
  • Ability to thrive in a dynamic, fast-paced work environment and manage complexity.
  • Great team player and open-minded person able to defend your point of view.
  • Fluency in Polish & English.

Moreover, you are:

  • You. You’re real. And you’re true to yourself. We cherish and celebrate diversity so you’ll feel right at home whoever you are.
  • Entrepreneurial. Every single day, you spot opportunities to shake things up and change the world for the better.
  • Adventurous. You’ll embrace challenges and change with fire in your belly and a great big smile on your face.
  • Only human. You’ll screw up sometimes but you have no fear of failure because you’re smart enough to learn from mistakes.
  • One of the gang. Even if you’re Superman or Wonder Woman, you recognize that teams are the real heroes. And so do we.

We can offer you:

  • Wide benefits package including sports card, private health care, life insurance, pension package and internal boutique with a discount.
  • Share in profit.
  • Friendly and dynamic work atmosphere in diverse environment of the market beauty leader.
  • Possibility to gain hands-on experience in ambitious projects.
  • Mentor’s guidance and #Learningneverstops mindset: wide learning and e-learning package (more than 22k courses and educational resources).
  • Dedicated Buddy from day one!
  • Community engaged in Sports and CSR activities.
  • Plenty of opportunities to grow – cross-divisionally and functionally.
  • Amazing, sustainable and functional office in the center of Warsaw.

#grow – at L’Oréal, growing comes from being in constant motion. We grow with others, by exploring and by reaching out for more. Together, we try, succeed and sometimes fail. We bring together unique personalities full of potential to become outstanding mentors; we give them transformational trainings and learning opportunities that make them unleash the best in themselves.

#diversity – at L’Oréal, our teams are diverse as the billions of consumers we create for, we embrace difference of origins, cultures, life experiences and beliefs. We commit to fostering an inclusive environment where we celebrate the different perspectives of our colleagues and where we are encouraged to share what we stand for and to express our true selves.

#entrepreneurship – at L’Oréal, we invite our people to inspire others with mind-blowing ideas, to challenge the status-quo and to shape the future of beauty. “Run it as your own business” is our mantra. Entrepreneurship at L’Oréal is also about the possibility to design a one-of-a-kind career path never seen before.

#impact – at L’Oréal, we encourage our employees to think and act beyond their jobs. We acknowledge the big impact that our jobs have on our community, our environment and our consumers. For us, our job is more than just a job, it is about building a better future for others and our planet.

If this speaks to you, join us!

We are open to candidates with disabilities.

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