Develop and execute data-driven CRM strategies for Luxe local brands to build lasting relationships with high-value consumers, driving customer engagement, fostering brand loyalty, and ultimately building brand equity and sustainable growth.

Roles & Responsibilities

• CRM Strategy Orchestration
  • Adapt global CRM strategy to the local market and oversee execution.
  • Maintain a clean CRM database, enrich it, execute targeted campaigns, analyze performance, and optimize based on data insights.
  • Work with multi‑divisional, zone and global teams; share best practices, stay updated on CRM trends to ensure consistent strategies across markets.
• CRM Campaigns Management
  • Create briefs, collaborate on creative, manage timelines and budgets, delivering impactful campaigns on time and within budget.
  • Ensure brand consistency across all channels and adherence to legal and regulatory requirements.
  • Evaluate campaign performance, provide feedback, and maintain partner relationships to foster continuous improvement.
• First‑Party Data Acquisition
  • Grow the first‑party customer database, ensuring data quality and compliance.
  • Work with internal teams and external agencies to implement and optimize data capture across key touchpoints.
  • Track performance and improve acquisition tactics based on insights and results.

Qualifications

• First years of experience in CRM campaigns and media management.
• Experience in a media house is an advantage.
• Knowledge of consumer lifecycle management and CRM techniques.
• Experience with CLV analytics, one‑to‑one consumer interaction, brand strategy intelligence, consumer insights leveraging, full‑funnel consumer database activation, data acquisition touchpoint management.
• Fluency in English and Polish.

We Offer

• Friendly and dynamic work atmosphere in the diverse environment of the beauty market leader.
• Plenty of opportunities to grow cross‑divisionally and functionally.
• Learning mindset: wide learning and e‑learning package.
• Attractive benefit package: sports card, private healthcare, life insurance, pension package, internal boutique with discount and product allocations.
• Modern and sustainable office in Warsaw city centre.
• Community‑engaged sports and CSR activities.

We are open for candidates with disabilities.