2025 Customer Support Process Summer Intern

Your responsibilities

Assist in auditing Customer Support cases and escalations (T1 and T2).

•Help categorize errors for actionable insights and improved QA processes.

•Support in investigating root causes for human errors, process gaps, deviations, system defects, and policy/documentation issues.

•Document findings and maintain records as per standards.

•Collaborate to identify trends and insights in data.

Customer Support Enhancement:

•Collaborate with teams to address customer support improvements.

•Participate in user acceptance testing (UAT) for changes.

•Enhance knowledge of Equinix products and Customer Support procedures.

Process and Documentation:

•Assist in developing process designs.

•Contribute to creating technical and non-technical documentation.

•Support in rolling out new documentation for desk staff.

Cross Functional Collaboration:

•Build working relationships with cross-functional teams.

•Assist in effective handoffs and escalations.

•Participate in cross-functional projects.

Our requirements

• Must be currently enrolled in an accredited university/college, in your penultimate year of your bachelor’s or master’s degree studies (Graduation between December 2025-September 2026).
• Available to work full-time for the entire duration of the Summer Internship Program (between July to September, depending on your school system).
• Ability to multi-task and work collaboratively and effectively in a fast-paced environment.
• Excellent written and verbal communication skills, business proficiency in English.
• Ability to create accurate and punctual reports, prepare and deliver presentations to stakeholders, and share information and ideas with others.
• Analytically driven and detail-oriented, with working knowledge of Microsoft Office Package and aptitude to learn new tools.
• Strong analytical and problem-solving abilities.
• Interest in Customer Support processes.

The Customer Support Process Intern is an essential member of the Global Customer Support team. This role supports the QA processes, working closely with the QA Manager. The intern assists in reviewing and improving QA processes, focusing on enhancing quality and efficiency within the Customer Support department.

We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success.

- Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world.

- Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor.

- Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events.

- Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition “Shark Tank.” This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix.

Please submit your application by providing the following:

- Up to date resume that includes your availability (start and end date) and expected graduation.

- Please apply to this job posting only if you are available full time for an internship during the stated period.