Informacje o stanowisku

R Systems is looking for a talented Support Engineer to join our growing team focused on software development for the telecom industry.

Position: 1st Line Support Engineer with English.

Your contribution:

• Monitor alarms, alerts, and system performance to ensure service levels are maintained and exceeded, taking remedial action to address issues in accordance with the prescribed processes.
• Execute event and analyses reports for various stakeholders.
• Escalate issues in line with operational processes to ensure SLA performance is adhered to.
• Actively communicate status of issues & events, tracking actions to ensure appropriate audit trail is in place.
• Assist in the onboarding of operator integrations.

Bring along:

• Great customer service skills: as a 1st line support agent, you provide support to users. Customer service skills like empathy and patience help you execute your responsibilities and provide the best support to users.
• Analytical skills: resolving complex technical issues requires exceptional analytical skills.
• Multitasking skills: as a first line support agent, you handle multiple issues simultaneously. Sometimes, you have to answer customers questions on the phone while drafting an email on how to fix an issue or escalating tickets to 2nd line support.
• Exceptional organization skills: you need to keep accurate records of the types of problems, support, and resolutions to be handled. You also have to keep track of escalated tickets and follow up on their progress.

What’s in it for you:

On all accounts, pandemic or not.

• Remote/hybrid and flexible working schedule.
• Private medical subscription sharing the costs of Multisport card life insurance.
• Training and professional certifications programs.
• Access to Udemy, plus up to 5 free days for training yearly.
• Mobile device and mobile subscription plan.

Plus, as soon as we reach the post-pandemic normal.

• Central office location.
• Lunch & Learn sessions.
• (Inter) company sports competitions.
• Team buildings and parties.

About R Systems:

WE SPEAK DIGITAL. Overview Formerly known as Computaris, we are the European branch of R Systems - a global technology and analytics services company. We help our clients achieve speed-to-market, overcome digital barriers, and create business value with our specialized service offerings and consultative business approach. Our goal: accelerate our clients’ digital leadership. Our clients choose to partner with us for Cloud transformation, automation, data science, analytics, and product engineering, thanks to our technical expertise, domain knowledge, global presence, and a record of delivering world-class solutions consistently for over 28 years.

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