Due to natural growth, we are increasing the size of our Customer Support Teams. We are looking for people who are passionate about customer service and who thrive on delivering unparalleled customer support. If you would like to join us on this journey of unprecedented growth and want the option to work in hybrid mode or in our modern office in Warsaw, then apply below and make this happen today.
You will be part of a strong team of Customer Support Specialists. You will have the support of a long established team to ensure your success and nurture a successful career as part of our Diebold Nixdorf family. We are looking for Dutch speaking Specialists who can engage with our customers and clients.
responsibilities :
Providing User Helpdesk Services to inbound customer service requests for dedicated hardware and software within customer environment
Guide customers according to solution trees and knowledge base to solve incidents and service requests
Provide detailed information on all performed activities to the next appropriate level specialists according to the process
To update the call management system accurately and efficiently with call details, actions taken and resolution
requirements-expected :
Very good command of Dutch Language (at least B2/C1 level)
English on min. B2 level
Strong at communication, teamwork, processes and customer orientation, especially friendly and professional phone etiquette
PC literacy, especially the usage of Microsoft Office package
Willingness to work in shifts
Knowledge of customer service principles and practices
Preferred qualifications:
Experience in a similar position would be an asset
offered :
Contract of employment
Over 8000 industry recognised trainings
Various options of development
Being part of a multicultural team
Possibility to use foreign languages on a daily basis
Teamworking and supportive atmosphere in our teams
