The candidate will be part of change management team responsible for implementing new client servicing platform and driving other strategic changes in Citi Global Wealth Operations

Responsibilities

• Focus on the end-to-end operational and client service processes to eliminate manual intervention, streamline the process creating efficiency and reducing cycle time
• Drive Process re-engineering, standardization and feasibility analysis along with global product operations and technology teams
• Understand, analyze and drive transformational decisions based on Data
• Work closely with tech partners on emerging technologies such as AI to increase productivity
• Develop and implement relevant operating model changes in order to pivot the Operations organization towards digitization and enhanced client experience
• Promote a culture of continuous improvement and cultivating a robust service and control environment

Qualifications

• 6-10 years of experience in the financial or consulting industry, change management, technology, process re-engineering, process automation
• Strong knowledge and experience working with data, determining the key data points and insights and being able to concisely summarize it for senior management
• Strong Product Experience
• Hands‑on experience in using AI tools
• Strategic thinker and visionary who can roll up sleeves to ensure proper execution
• Hands on experience in Process Management, process flow diagramming and governance, specifically within Operations and Client Service
• Experience in managing technology related projects, familiarity with SDLC, scrum and related artefacts
• Ability to effectively partner with Ops leads, technology partners, senior management and business counterparts
• Exceptional written & verbal communication skills, very strong presentation, PowerPoint & Excel skills
• Demonstrated organization skills with the ability to multi‑task effectively in a high volume environment while maintaining adherence to deadlines and priorities
• Self‑motivated and directed, proactive and action‑oriented, must demonstrate personal accountability

Education

Bachelor’s/University degree, Master’s degree preferred

Benefits

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits such as:

• Private Medical Care Program
• Life Insurance Program
• Pension Plan contribution (PPE Program)
• Employee Assistance Program
• Paid Parental Leave Program (maternity and paternity leave)
• Sport Card
• Holidays Allowance
• Sport and team recreation activities
• Special offers and discounts for employees
• Access to an array of learning and development resources
• A discretional annual performance related bonus
• A chance to make a difference with various affinity networks and charity initiatives

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

EEO

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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