Were looking for an experienced Solution Architect that can take ownership of the technology stack that supports our customer service (CS) function(s). This is a multi-faceted (fun ) challenge where you need to ensure the continuation of existing CS solutions, defining the architecture for our new stack and guiding the re-platforming/transition of these stacks.
Together with the Product Owners, Development Lead(s), and development teams, youre redefining how our country organizations (OpCos) will further digitize their customer service teams. All of this to support the success of our first truly global B2B brand: eazle.
responsibilities :
ensuring the stability and performance of existing application stacks (Salesforce, Microsoft, Genesys, etc.) to ensure the continuation of our business
understanding, defining, and extending the "to-be" tech stack and leverage existing technologies from other stacks, smartly repurposing deployed ones, and introducing new ones (including telephony infra)
defining how we will balance the needs of decomposing services versus leveraging platform-based advantages while taking into consideration stack resilience, reusability, and time to market
creating PoCs, defining solutions for key features and being able to hand them over/give guidance to developers and address their concerns (be diligent, document, high quality, async)
ensuring the stack and development practices meet all Enterprise Architecture prerequisites (i.e., performance, security, privacy, automation, documentation, EDM compliance)
setting up, operating, and improving end-to-end monitoring of the application stack including infrastructure-, integration-, application performance and user sessions (incl. defining key metrics and notifications)
leading the relationship with technology partners and own the capability, license, and budget implications of the contracts we have with them (incl. leveraging their experience for key decisions)
and any other task assigned by TL within the scope of functional responsibilities
requirements-expected :
Bachelors or Masters degree with a technical "twist"
minimum of 5 years of relevant working experience
experience with Microsoft Dynamics (CE) development (focus on service but ideally more components) and Microsoft Azure development (i.e. Power platform, Azure monitor, PowerBI, Data lake)
knowledge of integration development (i.e. REST, SOAP, PubSub, technologies (Mulesoft, Boomi)) and infrastructure set up (i.e. Azure app services, firewalls, env strategy, CDN, WAF)
experience with Telephony/routing development (i.e. Genesys PureCloud, Microsoft voice, softphones)
hands-on usage of Dev(Sec)Ops set up and improvement (i.e. CI, CD, Infra as code, microservices, culture)
knowledge of application lifecycle management (i.e. Development standards, version control, monitoring, etc.)
hands-on experience with the end-to-end process of software development (i.e., development and release process)
excellent written and verbal English
relentless curiosity and willingness to learn
reliability and diligence when working with others
empathic and stakeholder-sensitive approach (i.e., able to bring people on board)
coaching and guidance mindset to development/DevOps engineers
ability to define and convey an architecture vision/roadmap
ability to work with senior stakeholders with varying technical expertise
offered :
Private Medical Healthcare
Performance bonus
Sodexo card
Life insurance
Referral program
Development opportunities
Local and global job opportunities within HEINEKEN
ACCA Approved Employer
Work from home flexibility (also after COVID)
benefits :
sharing the costs of sports activities
private medical care
life insurance
remote work opportunities
integration events
corporate sports team
parking space for employees
extra social benefits
pre-paid cards
christmas gifts
employee referral program
charity initiatives
flexible work from home scheme after pandemic/lockdown
