Responsibilities of the position:

• Providing first line support services via Service Desk
• Accepting service requests
• Handling various types of communicators
• Describing current requests
• Creating service notes
• Providing professional service to business customers
• Responding to customer inquiries in a professional and timely manner

The employer expects:

• English and French - minimum required language level is b2/c1
• important: both languages of the language must allow you to communicate freely (phone, email, chat, teams)
  
  freedom to conduct conversations
• Experience in working with SAP system
• Experience in help desk related work (minimum one year)
• Willingness to develop professionally in related fields
• Education or directional courses - are an additional advantage but not a prerequisite

Employer offers:

• Work in hybrid or stationary mode (company headquarters are located in Lodz, Krakow, Poznan, Wroclaw)
• Stable and long-term employment concluded on the basis of an employment contract
• Work-life balance (work from Monday to Friday, free weekends)
• Employment in a company with an established position in the market
• Opportunity for promotion and gaining industry knowledge
• Full package of job training
• Company equipment
• Work in home office mode, which can be done from any place in Poland
• Benefits