Informacje o stanowisku

responsibilities :

• Provide first-line support to clients experiencing technical issues.
• Provide responsive support to clients during normal shift hours, when scheduled for early and late shifts, and as identified for on-call or as requested by management. Early/Late shifts and on-call could be required of the role. Adapt to a flexible schedule to meet the 24/7 support requirements.
• Monitor the network of deployed charging stations.
• Diagnose and troubleshoot software and hardware problems, offering clear and actionable solutions.
• Register and classify problems into our internal databases, ensuring accurate record-keeping and tracking.
• Collaborate with other technical teams to find effective resolutions and schedule interventions.
• Offer guidance and advice to clients on the optimal use of our products.
• Continuously update your knowledge of the companys products and the broader technological landscape.
• Develop and maintain FAQs and other support documentation to assist in the efficient resolution of common issues.

• Bachelors degree in Computer Science or a related field or equivalent practical experience.
• Proven experience in technical support, IT support, or a similar role.
• At least basic knowledge of Linux.
• Strong understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Excellent communication skills, with an emphasis on clarity and empathy when dealing with clients.
• A customer-oriented attitude, with a focus on delivering high-quality service.
• The ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Very good knowledge of technical English enabling work in an international team and with foreign clients.
• Strong motivation, determination, ability to organize working time.
• Ability to work in a team.

• Private medical care.
• Multisport Benefit.
• Fresh fruit in the office.
• Flexibility in employment forms and working hours.
• Work in the rapidly expanding electromobility sector with high market potential.
• Work in a dynamic, ambitious, and rapidly growing technology company alongside an international team from renowned scientific research centers, such as CERN.
• Opportunity to actively participate in building the company.
• Involvement in the product development process from concept to certification.

• sharing the costs of sports activities
• private medical care
• flexible working time
• fruits
• integration events

Zabierzów - Oferty pracy w okolicznych lokalizacjach