Informacje o stanowisku

• Degree in Engineering (or related field), or equivalent experience (3–5 years).
• 3–5 years in a technical support or similar professional role.
• Prior experience in a customer-facing capacity is essential.
• Strong communication skills to explain technical matters clearly to both clients and internal teams.
• General knowledge of Linux systems.
• Experience in networking and troubleshooting.
• Scripting experience.
• Ability to read and understand Java or C.
• Familiarity with database concepts.
• Fluency in English (written and spoken).

,[Manage emergency support calls during regular business hours (Monday–Friday)., Respond to and resolve product support tickets via Jira Service Desk., Troubleshoot issues, reproduce faults, and work towards effective resolutions., Ensure incoming tickets include all necessary information by communicating with customers., Assist the Development Team by reproducing issues, debugging, and gathering relevant details for smoother handovers., Support customer interactions during technical issue investigations., Contribute to a team-oriented culture by actively engaging with other departments within PacketFront., Create and distribute product licenses to customers., Review and update customer documentation, including user guides, white papers, and release notes., Aid in onboarding new team members and improving internal processes., Develop technical and customer-facing skills through continuous learning., Assist teammates with their tasks and responsibilities to foster team success. Requirements: Degree, Communication skills, Linux, Networking, Scripting, Java, C, Databases Tools: Agile, Scrum.

Praca Warszawa

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