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As a Technical Support Engineer, you are responsible for testing and implementation of network solutions and providing functional support to prospective clients and customers according to their requirements. You act consultatively, identify potential for improvement, work with the senior engineers to design & build networks and perform the deployment on-site.
What you will learn:
- You will learn futuristic Network Technologies based on the Open Networking principle
- You will learn to build networks providing real value to modern organizations
- You will learn and improve ways to assure the best quality of hardware and software combinations are met to deliver the best quality to on customer solution requirements
- You will learn to perform on-site deployment and service customers across Europe
- You will provide consultative advice to our senior technical team
- You will provide real value technical support by handling customer queries in our helpdesk
- You will attend local conferences & exhibitions and support with the technical setup
- You will develop your networking skills to advance to become a senior engineer in our team of passionate technology enthusiasts
Would you see yourself being like that:
- You understand basic network concepts such as switching, routing, SDN (any industry leading training or certifications such as CCENT/CCNA/JNCIA are advantageous).
- You love Linux and have worked with and administrated Linux systems.
- You have gathered some experience working in IT Support or providing general Helpdesk service.
- You have experience with Zendesk or similar CRM tools
- You have basic knowledge of scripting languages (Python, Bash, etc) or would like to learn them.
- You have knowledge of orchestration and automation tools (e.g., Ansible, Saltstack, Puppet, Chef) or would like to learn how to benefit from them.
- You want to be part of a great, international team (English, German, Polish). You will need good English language skills.
- You will be customer focused and should have the skills and the ability to communicate effectively
- You need to have the ability to work both independently and as part of a team
STORDIS is a service oriented, true value adding company, providing Europes most advanced technology by focussing on leading Open Networking techniques and specialising in developing innovative, tailor-made networking solutions. Our primary customers are renowned enterprises operating in academia and research, cyber security, telecommunication, and service providers. We run laboratories equipped with the most recent open networking technology and develop individual software and hardware solutions in our facilities in Germany, the United Kingdom and in Poland. We are highly committed to promoting the “Open Networking Revolution” with the help of our international memberships (for example TIP - Telecom Infra Project and OCP - Open Compute Project). As we are expanding, we are looking for a motivated new team member in the position of Technical Support Engineer, based in our Polish office in Leszno.