Our client is a cybersecurity and systems management company. The Support team fulfils a necessary role in our clients organization to serve customers by resolving technical issues and answering technical questions that customers have in a timely manner.
As a Technical Support Engineer, you’ll have continuous opportunities to apply your best technical skills while building new skills ranging from scripting to debugging.
We warmly invite you to apply and share your CV with us, even if you dont meet every single requirement. At our company, were committed to building a diverse and inclusive team, and we encourage applications from individuals with varied experiences and backgrounds. Join our clients team to work with global customers, enjoy exceptional benefits, and seize opportunities for personal and professional growth.
responsibilities :
Assisting customers by:
Triaging inbound support cases
Solving customer support cases
Collaborating with other Support Engineers on their assigned cases
Responding to customer inquiries on the Client community site
Improving customer experience by:
Documenting best practices
Tracking and documenting activity, including root cause analysis and reporting
Serving as a technical subject matter expert, with a focus on testing and troubleshooting
Testing and providing feedback to Engineering teams to enhance the overall customer experience
Core competencies:
Demonstrates initiative and motivation
Team player
A person of high ethics and integrity
Ability to thrive in a fast-paced, changing environment
requirements-expected :
3+ years of experience in networking, security, operations, scripting, and/or programming
Ability to quickly grasp new concepts and technologies, with a focus on mastering the client’s platform and modules
Strong problem-solving skills, including the ability to break down complex issues and communicate solutions effectively
Proficiency in complex troubleshooting
Good judgment, with a knack for weighing cost and value in decision-making
Independence in working on tasks, projects, and technical support procedures, with the ability to seek help when necessary for more complex challenges
Proficiency in networking, operating systems (Windows and/or Linux), and scripting (Bash, PowerShell, etc)
Fluent English skills are necessary to communicate effectively with clients
offered :
A value-based, transparent culture fostering collaboration and innovation
Global customer engagement
Involvement in complex and strategic global projects
RSUs
Pension Plan (PPK)
Comprehensive health, dental, and vision coverage
Provided equipment (MacBook, mobile phone)
A daily 60 PLN allowance on WOLT for meals while in the office
Monthly mobile phone allowance
Career development opportunities
Relocation package: one additional salary to cover all moving expenses
