Gravitee.io is taking APIs to the next level — we are the premier, open-source API platform and we want everyone to know how amazing our software is. To make this happen, we need someone passionate, ambitious, curious, and competitive looking to help our business and play a fundamental role in building something special. As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organization and highly technical- the right candidate will enjoy problem solving with our clients in highly specialized and technical ways. Gravitee clients are the end-users of our platforms and are as technical as you are!

Technical Support Engineer

Your responsibilities

• Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
• Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
• Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
• Being innovative within the team and with customers to help improve processes and tools

Our requirements

• High school diploma required
• 3+ years of relevant experience in a previous hands-on Level 2 Technical Support or DevOps role
• 2+ years experience with REST and RESTful APIs
• Eager learner, ready to dig into many technical areas
• Networking/web architectures including HTTP
• Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
• Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
• Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch) is a plus
• Experience with trace analysis, debugging, and JVM troubleshooting is a plus